Neighbourhood Team Manager

Ongo Recruitment; Greater Lincolnshire; On-site; GBP 44,000; Full time

Job summary

A professional recruitment agency is seeking a Neighbourhood Team Manager to provide leadership to a team managing housing properties. This role involves ensuring efficient tenancy management services, overseeing performance, and driving improvements aligned with organizational goals. The ideal candidate will have strong leadership skills and a customer-focused approach to service delivery, along with experience in managing teams effectively.

Benefits

Competitive salary £43,998

Aviva pension scheme

30 days holiday plus extra days off

Health care scheme

Flexible/agile working

Enhanced maternity/paternity pay

Continual professional development

Dedicated health and wellbeing programme

Volunteer opportunities

Qualifications

• Experience in leading a team.
• Ability to manage team performance and drive service improvements.
• Competence in using housing management systems.

Responsibilities

• Provide leadership and direction to the neighbourhood team.
• Oversee operational performance and ensure compliance with regulations.
• Monitor service delivery standards and implement improvements.

Skills

Leadership and motivational skills

Team performance management

Strategic thinking

Problem solving

Communication skills

Customer-focused service delivery

Job description

Job Title:

Neighbourhood Team Manager

Team: Neighbourhood

Service: Landlord Services

Responsible to: Regional Manager

Job Summary

The Neighbourhood Team Manager provides leadership and direction to a neighbourhood team who play a key role in managing and allocating housing properties, ensuring fair and efficient lets and providing high quality tenancy management services.

The role involves overseeing operational performance, supporting colleague development and driving continuous improvement in service delivery. The role ensures alignment with organisational goals and compliance with housing regulations.

We offer all our employees a great package of benefits too, including:

• Competitive salary £43,998 which is bench marked against other employers
• Enrolment on our Aviva pension scheme (9.5% employer contribution)
• 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
• Health care scheme
• Flexible/agile working, plus the option to work from home if your role allows
• Enhanced maternity/paternity pay
• Continual professional development including management development.
• A dedicated health and wellbeing programme (access to a variety of support and free benefits)
• Time out of work to carry out volunteer opportunities

Main Responsibilities

Leadership and Team Management:

• Supervise, coach, mentor and support Neighbourhood Team members.
• To lead on delivery of services to our customers.
• Conduct regular one to ones, performance reviews and team meetings.
• Identify training needs and support professional development.
• Allocate workloads and monitor performance against KPIs.
• Provide guidance on complex tenancy and community issues.
• Lead with strength and confidence, inspiring others through proven and outstanding leadership skills.

Strategic and Operational Oversight:

• Monitor service delivery standards and implement improvements.
• Analyse data and trends to inform decision making and resource allocation.
• Collaborate with internal departments and external agencies to resolve challenges.
• Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures.
• To develop and maintain excellent partnership working both internally and externally to create thriving neighbourhoods.
• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo's Safeguarding policies and procedures.
• Act as the escalation point for complex or high-risk cases.

Skills, Competence, Experience Required

• Experience in leading a team.
• Strong leadership and motivational skills.
• Ability to manage team performance and drive service improvements.
• Strategic thinking and problem solving abilities.
• Sound judgment and decision-making skills.
• Ability to prioritise workload, meet deadlines, and handle pressure effectively.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently and as part of a team.
• Knowledge and understanding of safeguarding responsibilities.
• Competence in using housing management systems and maintaining accurate records.
• Customer-focused approach to service delivery.

Lone Working

This role requires a personal safety device.

We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist.