Neighbourhood Support Officer 12 months Fixed Term Contract

Great Places Housing Association; Oldham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A modern social housing provider in Oldham seeks a Neighbourhoods Support Officer to enhance community services. The role involves supporting housing management, assisting with customer queries, and participating in local projects. The ideal candidate should have GCSEs in maths and English and a commitment to quality customer service. This position offers growth opportunities, including a CIH Level 2 Qualification.

Benefits

Pension DC Scheme

WPA Healthcare Savings

Discount Programs

Increasing Annual Leave

Transport Help

Wage Stream Access

Qualifications

• Experience in a customer-focused environment with high standards.
• Strong desire to work within the Social Housing Sector.
• Clean UK driving licence and access to a car.

Responsibilities

• Support neighbourhood team in managing rent and providing advice.
• Assist customers in moving into new homes.
• Conduct estate inspections to ensure safety and maintenance.

Skills

Customer service

Communication skills

Teamwork

Digital literacy

Organizational skills

Education

GCSE maths and English at grade C / 4 or above

Tools

Microsoft applications

Housing management system

Job description

Neighbourhoods Support Officer (NsSO)

Great Places is a modern profit‑for‑purpose social housing provider with a number of business areas which include a wide range of services to support our communities. Our vision is to create great homes in great communities and to do this we recruit and develop great people.

What you’ll be doing

Reporting to an Area Services Manager you will play a key role in supporting our regional team to deliver high quality services to our customers and support the development of strong sustainable communities.

You will provide support to the team across all the key aspects of housing management including; providing administrative support, management of rent arrears, allocation of new homes and ensuring our blocks, schemes, streets and neighbourhoods are well maintained.

There will also be opportunity to be involved in a range of regional projects that aim to transform the services we deliver, build the resilience of our local communities and create a fantastic environment for our colleagues to flourish. Alongside this you will have the opportunity to complete a CIH Level 2 Qualification to support your skills and knowledge of the Housing Sector.

• Supporting the neighbourhood team who work with customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled;
• Supporting the neighbourhood team and customers to move into their new home, including advertising the empty property, shortlisting potential new customers, and supporting viewings alongside our Neighbourhood Services Managers (NSM) and Neighbourhood Services Officers (NSO);
• Providing support and assistance to customers to enable them to access digital services;
• Working alongside our NSMs and NSOs in our communities to complete estate inspections which ensure our properties, blocks, schemes and streets are safe and attractive places to live;
• Work to develop a broad range of housing knowledge to enable you to support the team to provide advice, signposting, guidance and effective resolutions to customer queries with a focus on getting it right first time;
• Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support;
• Providing project support for a range of regional and corporate projects;
• Inputting data onto our housing management system;
• Assisting in the gathering of data and evidence to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution; ensuring we learn when things have gone wrong and continually improve service delivery;
• Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity; treating our customers and colleagues with respect and empathy;
• Working 35 hours per week and having a flexible approach to work with dedicated time to complete your qualification.

What you’ll need

• GCSE maths and English or equivalent at grade C / 4 or above;
• A clean UK driving licence and access to a car;
• Experience of working in a customer‑focused environment with a proven ability of delivering a high standard of customer service;
• Excellent written and verbal communication skills;
• Ability to work as part of a team as well as using your own initiative and time‑management skills to deliver tasks on time;
• Keen eye for detail and good organisational skills; competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop;
• Commitment to observe and comply with all policies, procedures, working practices and regulations, and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy;
• A strong desire to work within the Social Housing Sector with a commitment to undertaking CIH Level 2 qualification.

What we give you in return for your hard work and commitment

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA Healthcare auto‑enrolled at no contribution level with £1,250 of savings available – option to increase and add on family members
• The Market Place: high‑street restaurant & supermarket discounts, gym memberships, cycle‑to‑work, smart‑tech loans and much more
• Annual Leave: start at 26 days, increasing up to 30 days within 5 years, plus Bank Holidays
• Reward & Recognition: You Count Rewards are individual rewards for going above & beyond
• Help with transport: We offer season‑ticket loans, an affordable way to purchase season tickets for public transport at discounted rates
• Wage Stream: You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services. All our benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. Successful applicants will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children / young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

The Company

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord; we provide a wide range of services and promote partnership work to create vibrant, sustainable communities.

You can find details of our story, vision and our values here.

At Great Places we are committed to using inclusive hiring, embracing diversity and difference. We enrich our teams with varied perspectives, drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self, building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at .