Neighbourhood Services ref 5263184

Essential Employment; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community service organization is seeking a full-time role focused on providing outstanding services to residents in council-managed properties. The position requires establishing strong relationships with various teams and ensuring a coordinated approach to tenant issues. The job offers hybrid working schemes, with four days in the office and one day from home, to enhance service quality and address communal area concerns effectively.

Responsibilities

• Delivering outstanding services to residents living in council owned properties.
• Ensuring coordinated approaches with other services for tenant satisfaction.
• Establishing close working relationships with key teams for holistic support.

Job description

We offer Hybrid working with – four days in the office and one day working from home.

Responsibilities

1. Delivering outstanding services to residents living in council owned / managed properties and embed a culture of a resident first approach and acting as the single point of contact for all matters related to tenancy, anti-social behaviour and issues related to communal areas of estates.
2. Providing a joint up service and ensuring that other services are part of a coordinated approach, including being a representative for tenants / leaseholders when there are concerns with other teams’ service standards, such as repairs either within properties or communal.
3. Establishing a close working relationship with key teams and services, such as caretaking, income, repairs, social services and providing a whole person approach to resolving matters for residents.

This is a full time role on atemporary contract basis