Neighbourhood Officer

Park Avenue Recruitment; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading housing association in Greater London is seeking a Neighbourhood Officer to enhance tenancy and neighbourhood management. You will be responsible for managing properties, addressing anti-social behaviour, and ensuring tenants receive top-notch service. The ideal candidate will have at least 5 years of experience in social housing, strong knowledge of housing law, and excellent communication skills. The role includes a hybrid work pattern and opportunities for professional development.

Qualifications

• Minimum of 5 years experience in social housing.
• Strong knowledge of housing law and best practices.
• Desirable CIH membership.

Responsibilities

• Lead on tenancy and neighbourhood management.
• Manage a caseload of properties and address anti-social behaviour.
• Oversee income recovery and support lettings and voids.

Skills

Communication skills

Problem-solving skills

Knowledge of housing law

Experience in managing rent arrears

Experience in ASB management

Education

A Level or equivalent

Level 3 in Housing Studies

Job description

Park Avenue are recruiting a Neighbourhood Officer on behalf of a forward-thinking housing association dedicated to providing responsive, high-quality housing management and putting residents at the heart of everything they do.

As the Neighbourhood Officer, you'll lead on tenancy and neighbourhood management, ensuring tenants receive a high-quality, customer-focused service. You'll manage a caseload of properties, address anti-social behaviour, oversee income recovery, support lettings and voids, and work closely with residents and partners to build strong, safe, and inclusive communities. Reporting to the Head of Housing, you will also oversee the work of a Neighbourhood Assistant.

What You'll Bring

• At least 5 years experience in social housing
• Strong knowledge of housing law, policy, and best practice
• Excellent communication and problem-solving skills
• Confident managing rent arrears, ASB, and tenancy enforcement
• Educated to A Level (or equivalent) with Level 3 in Housing Studies (or willingness to work towards it)
• CIH membership desirable

This is a fantastic opportunity for you to make a real difference to residents lives. The client operates a hybrid work pattern and is committed to the ongoing professional development of their staff.