Neighbourhood Officer

Niyaa People; Coventry; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A housing association in Birmingham is seeking a proactive Neighbourhood Officer to ensure safe and thriving communities. This role involves managing tenancies, dealing with anti-social behaviour, and conducting inspections. Ideal candidates will have experience in housing management, excellent negotiation skills, and knowledge of housing legislation. The position offers competitive pay, hybrid working, and the chance to make a significant impact in the lives of tenants.

Benefits

Hybrid Working

Competitive hourly rate

Experience with a large housing association

Full time hours (Monday - Friday)

Qualifications

• Proven experience in housing management and dealing with anti-social behaviour.
• Strong understanding of housing legislation and policies.
• Ability to manage a varied caseload with a customer-focused approach.

Responsibilities

• Manage tenancy management, including inspections and dealing with ASB.
• Collaborate with residents and agencies on ASB issues.
• Conduct estate inspections and home visits.
• Support data quality and compliance in customer systems.

Skills

Housing management experience

ASB handling

Excellent communication skills

Negotiation skills

Conflict resolution skills

Job description

We are excited to offer a fantastic opportunity for a proactive and dedicated Neighbourhood Officer to join a Housing Association in Birmingham. As a Neighbourhood Officer, you will enjoy the flexibility of hybrid working, competitive pay, and the satisfaction of making a real difference in the lives of tenants. This role offers the chance to work in a dynamic environment, ensuring safe, thriving communities while managing a patch of general needs tenancies.

Key Responsibilities of a Neighbourhood Officer

• Manage all aspects of tenancy management, including sign-ups, tenancy inspections, and dealing with anti-social behaviour (ASB).
• Take prompt and effective action in cases of ASB, collaborating with residents, the police, and partner agencies.
• Conduct regular estate inspections and home visits, maintaining high standards and building positive relationships with tenants.
• Support data quality and compliance, ensuring that all customer systems are up to date and meet regulatory and safeguarding standards.

What We’d Love to See from You

• Experience in housing management, particularly with handling ASB and tenancy enforcement.
• Strong knowledge of housing legislation, policies, and good practices.li>
• Excellent communication, negotiation, and conflict resolution skills.
• The ability to manage a busy, varied caseload with a customer-focused, solution-oriented approach.

This Neighbourhood Officer role has the following benefits:

• Hybrid Working
• Competitive hourly rate
• Experience gained with a large housing association
• Full time hours ( Monday - Friday )
• Multiple positions available

Location and Transport Links

The role is based in Birmingham, with excellent transport links making it easily commutable from surrounding areas via the M6, A45, A41. Whether you're travelling by car or public transport, you'll find the location well‑connected and convenient for your daily commute.

We would also love to hear from any ASB, Income or Community Safety Officers

Please apply to this Neighbourhood Officer role or contact [e-mail]