Neighbourhood officer

Total Assist Recruitment; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major recruitment agency is seeking an Asset Surveyor in Birmingham. The role involves managing investment projects, ensuring customer satisfaction, and conducting asset surveys. Candidates must possess a driving licence. This position supports the Project Manager in delivering maintenance projects with a focus on high-quality service and effective management.

Qualifications

• Driving licence essential.

Responsibilities

• Lead and manage multiple investment projects including leaseholder consultation.
• Ensure customer requirements are defined and respected.

Job description

Asset Surveyor

Birmingham - classed as a mobile worker and travelling across Birmingham, Coventry and Worcester

Driving licence essential

Job Purpose

To support the Project Manager and be responsible for the delivery of programmed maintenance projects to Citizen property assets and to provide a high level of customer service to internal and external stakeholders. To undertake comprehensive surveys of our assets to collect and record data related to the current condition and future replacement needs of the building elements.

Responsibilities

• Lead and manage multiple investment projects (including leaseholder consultation) using effective project, contract and budget management. Supervise projects during the contract works phase, including any Clerk of Works employed on the project, ensuring the contractor achieves the agreed contract and quality performance measures.
• At all times and in all aspects of work ensure both internal and external customer’s requirements are defined, detailed, considered, and respected making sure that customers are always informed of issues and progress. Monitor levels of customer satisfaction on a project basis ensure any issues of dissatisfaction are addressed efficiently and report on a regular basis the contractor’s performance with customer satisfaction.