Neighbourhood Manager

Orbit Group; Norwich; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A community-focused organization in Norwich seeks a Neighbourhood Manager to support local residents and enhance community wellbeing. This role involves working closely with local authorities and social services, ensuring safety and satisfaction while handling complaints. Candidates should possess strong customer service skills, problem-solving abilities, and a commitment to safeguarding. A full UK driving license is required, and some hybrid working is expected.

Benefits

Flexible working opportunities

Training and development programs

Wellbeing programmes

Qualifications

• Strong experience in customer centred operations with a track record in case management.
• Commitment to safeguarding vulnerable individuals and proactive support.

Responsibilities

• Manage customer relationships and handle Anti Social Behaviour complaints.
• Coordinate services to meet diverse customer needs.
• Ensure high-quality customer experience and regulatory compliance.

Skills

Customer centred operations

Problem-solving

Conflict resolution

Empathy

Time management

Relationship building

Education

Diploma in Housing / Foundation degree

Job description

At Orbit our customers are at the heart of everything we do, we're looking for an individual with bags of personality and a real passion to support our customers in their homes and communities.

Neighbourhood Manager - Your Opportunity to Make a Real Difference

12 month contract available

Based in Norwich / East Area , our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you'll be the friendly face customers turn to for support, guidance, and solutions. Whether it's working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way.

We're looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don't mind the occasional evening or weekend work, you'll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety.

If you're passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Norwich, one conversation and one connection at a time.

In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery.

Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required.

If you are passionate about housing, safety, and community wellbeing, we encourage you to apply.

The role will cover the Norwich area with access to our office in Norwich city centre. This role works in a hybrid way using a blend of field, home and office based working.

What you'll achieve

You’ll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you’ll support our commitments and contribute to our overall strategy.

What you'll bring

Essential skills

• Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management;
• A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.
• Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.
• A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.
• Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment

Desirable skills

• Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.