Neighbourhood Coach

Career Choices Dewis Gyrfa Ltd; Bristol; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A leading housing provider in England is seeking a dedicated neighbourhood coach to manage around 200 homes. You will work independently with flexibility, focusing on maintaining properties, guiding customers, and collaborating with maintenance teams. Applicants should have experience in customer service and a driving license. This full-time position offers competitive salary and excellent benefits, with interviews set for early February 2026.

Benefits

Excellent benefits

Flexible working arrangements

Work from home options

Qualifications

• Experience working in a customer-facing role, ideally within housing management.
• Ability to manage a busy and varied workload.
• Capacity to build relationships within the local community.

Responsibilities

• Manage a patch of around two hundred homes.
• Handle tenancy sign-ups, anti-social behaviour, and safeguarding.
• Work with maintenance and lettings teams to allocate empty homes.

Skills

Customer relationship management

Effective communication

Resilience

Coaching

Negotiation

Job description

£30,763 to £33,945 per year, Excellent Plus Benefits

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

15/02/2026

About this job

Operational patch: Winterbourne and Iron Acton (BS36 & BS37) Contract: Full-time, Permanent Hours:
37.5 per week (Monday-Friday) Workstyle: Field-based with flexibility

• a mix of homeworking, office time, and visiting customers in their homes Other requirements: Full driving licence and access to a vehicle Closing Date: Monday 2 February 2026 Date of Interview: Friday 6 February 2026 in Chipping Sodbury If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary.

You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escape any property maintenance issues.

To be successful, you will need to be someone who genuinely cares about people

• but with resilience, and experience of managing a busy and varied workload.

Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.

This role is full time and subject to an enhanced DBS check.

You’ll travel to and from surrounding areas as required.

Regular home working is available.

You will be someone who: Has experience working in a customer facing role, ideally within housing management Strives to achieve performance targets, maximising customer satisfaction Is tenacious and resilient

• who does what it takes to achieve the right outcome Sees the best in people and has the capacity to coach Has a reputation for first-rate influencing, negotiating and relationship building skills Has access to a vehicle and a full driving licence Why Join Us?

By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England.

We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

The closing date is Monday 2 February 2026 with interviews taking place on Friday 6 February at our Chipping Sodbury office.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).