National Key Account Manager

Kion Group; Wellingborough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global logistics solutions provider is seeking a National Key Account Manager to develop business relationships and achieve sales objectives. Responsibilities include managing a portfolio of national key accounts, ensuring CRM targets are met, and fostering collaboration with internal sales teams. Candidates should have experience in relationship management, commercial acumen, and effective communication skills to drive results. The role is located in Wellingborough, United Kingdom.

Qualifications

• Experience in relationship management and stakeholder engagement.
• Strong commercial and strategic business acumen.
• Proven results-focused approach with negotiation skills.

Responsibilities

• Manage and develop the National Key account portfolio and pipeline.
• Take responsibility for the sales process from forecasting to delivery.
• Co-ordinate responses to tenders and identify profitable opportunities.

Skills

Relationship management

Commercial acumen

Strategic business acumen

Results focused

Stakeholder management

Forecasting, planning

Negotiation skills

Communication skills

Job description

The NKAM purpose is to develop mutually beneficial business relationships between Linde and their designated portfolio of customers. Whilst also ensuring:

National Key Account individual targets are achieved

Ensuring all CRM targets including visits, pipeline and quotation quotas are met

Develop and implement a customer strategy for all accounts within their portfolio in conjunction with the CDP and contract managers.

We offer

• Achieve business objectives for NKA within designated customer accounts (OI, Net Sales, Profit)
• Manage and develop the National Key account portfolio and pipeline including renewals; through the EOC process.
• Take responsibility for the sales process from forecasting enquiries and order to delivery
• Maintain and update CRM systems to show all customer visits and review meeting.
• Co‑coordinate and respond to all tenders received in conjunction with relevant teams within the business.
• Respond and facilitate any short‑term rental requirements. Identify profitable business opportunities from targeted accounts.
• Ownership of customer communication and stakeholder management.
• Collaboration with the LMH UK Regional Sales team to deliver the most effective customer solution and experience.
• Analysis of account profitability data, identification and proactive intervention to optimise performance.
• Assist in the resolution of aged debt and invoicing queries. Identify any health and safety concerns and advise any necessary recommendations, for both LMH employees and our customers.

Any ad-hoc duties as defined by your line manager.

Tasks and Qualifications

Required functional competencies /experience and qualifications:

• Relationship management
• Commercial acumen
• Strategic business acumen
• Results focused
• Stakeholder management (internal and external)
• Forecasting, planning and strategy development
• Negotiation skills
• Complex sales process understanding
• Product/solution knowledge
• Change management
• Forecasting and reporting skills
• Communication, presentation skills