Multi-Trade Operative

Sanctuary Group; Hertford; On-site; GBP 38,000; Full time

Job summary

A not-for-profit organisation in Hertford is looking for a Multi-Trade Operative to join the Planned Works team. This role covers various construction and maintenance tasks across the South East region. Candidates must be NVQ Level 2 qualified in carpentry and hold a valid UK driving license. Excellent customer service skills are essential. Benefits include annual leave, pension contributions, and wellbeing support. Occasional travel to the base office in Rochford is required.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Qualifications

• Qualified to or undertaking NVQ Level 2 in a core subject (carpentry).
• FENSA trained and experienced with UPVC windows and doors.
• Excellent customer service and communication skills.

Responsibilities

• Carry out construction, fault fixing, and maintenance duties.
• Install new kitchens, bathrooms, windows, doors and fencing.
• Respond to complaints and breakdowns positively.
• Provide accurate information on progress of works.

Skills

Compliance with Building Safety legislation

Customer service

Communication skills

NVQ Level 2 in core subject

FENSA trained

Health and safety awareness

Kitchen and bathroom installation skills

Driving license

Education

NVQ Level 2 in carpentry

Job description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Multi-Trade Operative

Covering the AL, SG, CM and EN postcodes across the South East region

Base office location is Rochford so occasional travel will be required to this site from their Home Address

£37,994 per year

40 hours per week – Monday to Friday, 8:00am to 4:30pm

We have opportunities for Multi-Trade Operatives to join our Planned Works team, based in Rochford. Planned works will be deployed based on project requirements, either individually or in groups of up to nine. The scope of work will vary and may include minor works, capital projects, or reinvestment initiatives. Team composition and deployment will be determined by the nature and scale of each project to ensure efficient delivery and optimal resource utilisation.

A company van and tools will be included and the role will cover the sites across the South East region.

The role of Multi-Trade Operative will include:

• Carrying out construction, fault fixing and maintenance duties in line with contract specifications
• Installing new kitchens, bathrooms, wet rooms, windows, doors and fencing
• Ensuring tools and equipment are maintained in good condition and restocking these when needed
• Responding positively to complaints and breakdowns in service delivery, by resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
• Providing accurate and timely information on the progress of works that is easily understood by the customer

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• FENSA trained and experience with UPVC windows and doors
• Awareness of health and safety regulations and working legislation
• Skills in some of the following disciplines – Kitchen and bathroom insulation, window fitting
• Excellent customer service and communication skills
• Ability to prioritise workloads, work to deadlines and plan ahead
• This role will involve driving the business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Benefits

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.