Multi-Site CX Leader: Elevate Customer Journeys

Nuffield Health; Enfield; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading health charity based in the UK is seeking a Multi-Site Customer Experience Manager to enhance customer service across its facilities. This role requires strong leadership and commercial skills to ensure exceptional service delivery and member retention. With responsibilities including managing customer interactions and driving profitability, the successful candidate will create an environment focused on health and wellbeing. The position offers a salary of up to £40,000 per annum and benefits like free gym membership.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in leading customer service teams.
• Strong commercial acumen with a focus on revenue generation.
• Ability to handle complaints and improve customer satisfaction.

Responsibilities

• Create and promote a beneficiary-led service.
• Manage complaints processes to meet SLAs.
• Drive commercial success and member retention.
• Oversee concierge and fitness teams.

Skills

Customer service

Team management

Financial management

Complaint resolution

Communication

Job description

A leading health charity based in the UK is seeking a Multi-Site Customer Experience Manager to enhance customer service across its facilities. This role requires strong leadership and commercial skills to ensure exceptional service delivery and member retention. With responsibilities including managing customer interactions and driving profitability, the successful candidate will create an environment focused on health and wellbeing. The position offers a salary of up to £40,000 per annum and benefits like free gym membership.