Mulitilingual French and Dutch Speaking Customer Advisor - Hybrid

South West Recruitment; Greater London; On-site; GBP 30,000; Full time

Job summary

A recruitment agency in Canary Wharf is seeking a Multi Lingual Customer Careline Advisor. This role requires fluency in both French and Dutch, excellent customer care skills, and the ability to handle consumer queries. The ideal candidate will have a passion for food and a customer-oriented attitude. The position offers a competitive salary and a supportive working environment with extensive training opportunities.

Benefits

20 days paid holiday

Cycle To Work Scheme

Corporate discounts

Qualifications

• Fluent in French and Dutch.
• Strong English capabilities.
• Excellent interpersonal skills.

Responsibilities

• Deliver excellent customer care and support.
• Be the first point of contact for consumers.
• Handle queries and complaints.

Skills

Fluent French

Fluent Dutch

Effective communication

Customer care experience

IT skills

Tools

Google Suite

Microsoft Office

Salesforce

Job description

Customer Careline Advisor Position

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.

Role Overview

As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be fluent in French and Dutch, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.

Key Qualifications

• Fluent French & Dutch speaker
• Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and Swedish
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience, preferably within the food industry sector
• Strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

Salary and Working Hours

Salary: £29,500 per annum

Hours:

• Monday to Friday 7:30am - 4:00pm / Saturday 8:00am-1:00pm (40 hours per week)
• 5 working days
• Full training provided and paid for
• Great Working Environment
• Accessible by bus and Tube

Company Benefits

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward
• Cycle To Work Scheme
• Home Computing Scheme
• Dentist scheme
• Bus Travel scheme
• Eye test vouchers
• Excellent onsite training and induction
• Staff room with complementary refreshments
• Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
• Weekly dress down days
• Involvement with local charities and fundraising days / events

To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course.