Motor Claims MI Lead

Albion Blake; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a Motor Claims MI Lead to join their remote claims team. This role is pivotal in enhancing operational efficiency and client service. Responsibilities include liaising between claims handlers and management, producing performance MI, and ensuring compliance with internal protocols. Candidates should have experience in motor claims handling, strong analytical skills, and the ability to work with stakeholders at all levels. This position offers an excellent opportunity to make a meaningful impact within the organization.

Qualifications

• Experience in motor claims handling within a legal, insurance or claims management environment.
• Strong analytical and organisational skills with excellent attention to detail.
• Confident working with claims data, reporting and MI.
• Proactive, pragmatic and able to work effectively with stakeholders at all levels.

Responsibilities

• Act as the liaison between claims handlers and management teams.
• Drive efficiency across the claims function by coordinating claims.
• Support client relationships and prepare for service reviews.
• Produce claims statistics and performance MI for internal and client use.
• Maintain data accuracy and document procedures.
• Ensure compliance with SLAs and KPIs.
• Assist in authorising claim payments.
• Provide general administrative support to the team.
• Work closely with Claims Managers to support service delivery.

Skills

Analytical skills

Organisational skills

Attention to detail

Stakeholder management

Job description

Title: Motor Claims MI Lead

Location: Remote

Industry: Insurance / Legal

Salary: Up to £60,000 DOE

We are seeking a Motor Claims MI Analyst Lead to join a growing and fast-paced claims operation. Sitting at the centre of the team, you will play a key role in improving efficiency, strengthening client service and supporting data-driven decision-making.

If you enjoy working closely with senior management, enhancing operational performance and producing high-quality MI and reporting, this role offers an excellent opportunity to make a meaningful impact.

Key Responsibilities

• Act as the liaison between claims handlers and management teams, ensuring smooth communication and workflow
• Drive efficiency across the claims function by coordinating incoming and active claims
• Support client relationships, prepare for service reviews and help maintain a high standard of service delivery
• Produce claims statistics, performance MI and reports for both internal use and clients
• Maintain data accuracy, document procedures and contribute to continuous process improvements
• Ensure compliance with SLAs, KPIs and internal office protocols
• Assist in authorising claim payments in accordance with agreed processes
• Provide general administrative support to the team as required
• Work closely with Claims Managers to support service delivery, MI reporting and data insights

Candidate Requirements

• Experience in motor claims handling within a legal, insurance or claims management environment
• Strong analytical and organisational skills with excellent attention to detail
• Confident working with claims data, reporting and MI
• Proactive, pragmatic and able to work effectively with stakeholders at all levels.