Motor Claims Adjuster

QBE; Leeds; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A leading insurance firm in the UK is looking for a Motor Claims Adjuster to manage and negotiate motor claims, ensuring effective communication with stakeholders. The ideal candidate should have excellent communication skills and a basic understanding of motor insurance. This role offers hybrid working arrangements and excellent benefits, including 30 days holiday, flexible working options, and comprehensive medical insurance. Join this dynamic team and contribute to providing exceptional customer service and effective claims management.

Benefits

30 days holiday plus option to buy additional days

Flexible working arrangements

10% employer pension contributions

Comprehensive private medical insurance

Family-friendly policies

Cycle-to-Work benefit

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to prioritize tasks and responsibilities effectively.
• Basic understanding of motor insurance.

Responsibilities

• Investigate and negotiate motor incidents to agree liability.
• Communicate with internal and external customers effectively.
• Manage claim files to meet regulatory requirements.

Skills

Case Management

Communication

Claims Settlement

Collaboration

Critical Thinking

Customer Service

Detail-Oriented

Problem Solving

Risk Assessments

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Motor Claims Adjuster

Leeds / Hybrid

The Opportunity

Join Our Dynamic Motor Damage Claims Team in Leeds! We have an exciting opportunity for you to become part of a fast‑paced and innovative claims team within the Motor Damage Department in this role you will be at the forefront of reviewing and advancing new and existing claims driving them to final settlement with precision and expertise.

With great benefits and the chance to work within a diverse and inclusive company where your unique perspectives and contributions are valued.

Your New Role

Investigate and negotiate motor incidents to ensure we agree liability and settlement on the best possible terms.

Communicate and build relationships with our internal customers, external customers and stakeholders.

Respond to client correspondence online, chat portal and phone calls within required service standards.

Review, consider and evaluate estimates, invoices and total loss reports.

Maintain claim files to meet FCA PRA and GDPR regulations.

Access and utilize partner portals for pro‑active claims management.

About You

Ability to structure your day to prioritise required tasks and responsibilities.

Excellent communication skills, both written and verbal.

Ability to navigate Microsoft applications.

Basic understanding of motor insurance.

Ability to navigate multiple systems throughout a claims journey.

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Why QBE At My Best

At QBE we want our people to feel rewarded and inspired to perform at their best. That’s why we have created At My Best – our unique connection in showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. Our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. This is in the culture of our business – our QBE DNA – to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer building momentum towards becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but we ask the right questions to enable a more resilient future, helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We have adopted flexible working across the company and welcome conversation (more than 13 000 people across 27 countries).

To find out more about why you should work for QBE visit our careers website.

At My Best – QBE Benefits

You are more than your work, and QBE is more than a workplace. We provide the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working – balancing work and life is important; our flexible working opportunities are open to all, including part‑time, job‑share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, entitling you to employer contributions of 10% of your basic salary.

Private medical insurance – fully funded comprehensive private medical cover for you and your family.

Family‑friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short‑term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing – we establish net‑zero goals to achieve year‑on‑year reductions in carbon footprint by investing more in green businesses.

Cycle‑to‑Work benefit – choose a bike and/or accessories up to the value of £500.

To find out more visit our Reward Page.

QBE Awards

Some of the awards QBE has proud to have won, been a finalist for and shortlisted for include:

• AXCO Global Insurance Awards 2024 – Winner: Network Management of the Year
• Insurance Business UK 5‑Star Cyber Awards 2024 – QBE rated as a 5‑Star Cyber Insurer
• UK IT Industry Awards 2023 – Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 – Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023 – QBE rated as a 5‑Star Employer

You can view all our awards here.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page.

Accessibility

We are promoting an accessible workplace for all, including supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please let your Talent Acquisition contact be aware.

ESG & Sustainability

We believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net‑zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable solutions. For further information about QBE’s sustainability targets, net‑zero pledges and inclusion of diversity targets, and our award‑winning impact investment initiative Premiums4Good, please visit our Sustainability homepage and read our latest Sustainability Report.

What next

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents. A member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills

• Case Management
• Claims Settlement
• Collaboration
• Tools
• Communication
• Critical Thinking
• Customer Service
• Data Privacy
• Detail‑Oriented
• Insurance Policies
• Intentional Collaboration
• Managing Performance
• Prioritization
• Problem Solving
• Risk Assessments
• Standards Compliance

How to Apply

To submit your application, click Apply and follow the step‑by‑step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Key Skills

• Load & Unload
• Organizational Skills
• Financial Concepts
• Fraud
• Math
• Mediation Experience
• Pricing
• Conflict Management
• Workers' Compensation Law
• Medicare
• Negotiation
• Workers' Compensation

Employment Type

Full-Time

Experience

Years

Vacancy

1