Mortgage Customer Service Specialist

Yorkshire Building Society; Bradford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Bradford is looking for a Mortgage Customer Service Representative to handle inbound queries from new and existing mortgage customers. You will play a key role in providing a positive mortgage journey, guiding clients through eligibility checks and supporting their needs via various channels. The position offers rich development opportunities and excellent benefits, including a bonus structure, pension contributions, and a variety of health benefits.

Benefits

25 days holiday plus Bank Holidays

Bonus opportunity up to 15%

Pension contributions up to 11%

Access to healthcare benefits

Self-service benefits portal

Qualifications

• Previous experience in a customer service role.
• Strong verbal and listening skills.
• Ability to build positive relationships.

Responsibilities

• Take inbound calls from mortgage customers.
• Support customers through telephony & digital channels.
• Complete eligibility and affordability checks.

Skills

Customer service experience

Excellent verbal and listening skills

Building positive relationships

Knowledge of Microsoft systems

Job description

A leading financial institution in Bradford is looking for a Mortgage Customer Service Representative to handle inbound queries from new and existing mortgage customers. You will play a key role in providing a positive mortgage journey, guiding clients through eligibility checks and supporting their needs via various channels. The position offers rich development opportunities and excellent benefits, including a bonus structure, pension contributions, and a variety of health benefits.