Moodle Totara Support Technician

Ernest Gordon Recruitment Limited; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading e-learning recruitment agency is seeking a Moodle - Totara Support Technician to provide technical support for LMS platforms in a remote-first environment. The role involves troubleshooting, guiding customers on platform usage, and ensuring high-quality service. This position offers attractive benefits, including 35 days holiday and flexible working hours, contributing to a supportive and balanced work culture.

Benefits

35 days holiday

Flexible working hours

Training and progression opportunities

Enhanced maternity/paternity leave

Qualifications

• Experience in providing technical support for LMS platforms.
• Ability to troubleshoot issues related to access, configuration, performance, and reporting.

Responsibilities

• Provide frontline technical support for Moodle and Totara LMS platforms.
• Respond to and resolve customer queries via support tickets, email, or phone.
• Guide customers on best use of Moodle and Totara functionality.

Skills

Experience supporting Moodle, Totara, or similar LMS platforms

Strong technical troubleshooting and problem-solving skills

Job description

Overview

Moodle - Totara Support Technician (e-learning/SaaS) – Remote

Salary: £30,000 - £35,000. Remote + Training + Progression + 35 days Holiday + Flexible Working + Plus More Benefits.

Are you a Moodle-Totara Support Technician looking to work for an industry learning company in the learning technology space where the work you do will be directly correlated to the quality of the product and service?

Do you want to join a remote-first company who place their people at the heart of everything they do? Do you want to join a company who really value work life balance with benefits such as remote working, 35 days holiday and the ability to purchase more, flexible hours, 60 days work from anywhere, and enhanced maternity/paternity leave?

On offer is the rare and exciting opportunity to play a pivotal part in the continued growth and success of a well established tech company, who are already an award-winning global learning technologies company helping customers in over 40 countries.

In this role you will provide technical support to customers using their LMS platforms, resolving issues related to access, configuration, and performance. The role involves troubleshooting problems, investigating bugs, and assisting with system maintenance and upgrades. They also help customers use the platforms effectively and work closely with internal teams to ensure reliable, high-quality service.

This role would suit someone with experience with Moodle LMS, Moodle Workplace and Totara that is looking for a remote role with outstanding company benefits.

Responsibilities

• Provide frontline technical support for Moodle and Totara LMS platforms
• Respond to and resolve customer queries via support tickets, email, or phone
• Troubleshoot issues related to access, configuration, performance, and reporting
• Guide customers on best use of Moodle and Totara functionality

Qualifications

• Experience supporting Moodle, Totara, or similar LMS platforms
• Strong technical troubleshooting and problem-solving skills

Benefits and Company Details

Remote work with a remote-first culture, 35 days holiday (option to purchase more), flexible hours, and the ability to work up to 60 days from anywhere. Enhanced maternity/paternity leave and ongoing training and progression opportunities are provided.

Reference Number: BBBH23532

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

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