Moblie Service Advisor - 18 Months Fixed Term Contract (Hybrid Working)

TrustFord; Hounslow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive service provider in Hounslow is seeking a Mobile Service Advisor to join its team. The role involves working to deadlines, handling sensitive customer information, and enhancing customer satisfaction. Applicants should have at least 12 months of experience in the automotive industry and strong communication skills. TrustFord offers a competitive benefits package, including a hybrid working arrangement after the initial training period, comprehensive development programs, and performance-related bonuses.

Benefits

Industry leading package

33 days annual leave

Commission based Bonus scheme

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

1 day to volunteer for a charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Minimum of 12 months experience in the automotive industry.
• Ability to handle sensitive information.
• Excellent communication skills and experience in a selling/customer service environment.

Responsibilities

• Work to deadlines and handle sensitive and confidential information.
• Contribute to your team and enhance customer satisfaction.
• Attend comprehensive training and development program.

Skills

Team player

Customer focused

Organizational skills

Standard in customer care

Competent in Microsoft software

Automotive industry experience

Job description

We feel understood, cared for and rewarded. We want the best from you – so we do our best for you. You’ll be part of a supportive, open culture where colleagues are cared for and share in our success. We’ll give you a fair reward package, including heavily discounted cars, and our innovative approach to work will make for a more flexible working life for you. We’ll also champion you and your career from day one. From our thorough induction to our strong emphasis on growing and retaining, this is a great place to develop and thrive.

We are looking for a Mobile Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including time at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

Key Qualifications and Requirements

• Are you a team player?


• Are you customer focused?


• Do you have great organisational skills?


• Can you drive the standard in customer care?


• Are you competent in the use of Microsoft software?


• Do you live within a commutable distance to a TrustFord site?


• Do you have a minimum of 12 months experience in the automotive industry?

Contract and Working Arrangements

This is an 18 Months Fixed-Term contract position. This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).

Benefits

• Industry leading package


• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme


• Commission based Bonus scheme


• Pension Scheme & Life Assurance


• Ford Privilege vehicle purchase scheme


• Discount on Service, Bodyshop and Parts


• 1 day each year to volunteer for a charity of your choice


• Cycle to work purchase scheme


• Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.