Mobile Support Officer

Manchester Arndale; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management company in the UK seeks a Mobile Support Officer responsible for ensuring the safety and security of clients and public. Duties include conducting patrols, responding to incidents, and monitoring access points. Candidates should have good communication skills and a valid SIA licence; prior experience is a plus. Flexibility in working hours is essential, including nights and weekends. Accommodation is provided when required for away shifts.

Qualifications

• Proven experience in a security role is preferred but not essential.
• Strong written and verbal communication skills.
• Good physical fitness to perform patrols and respond to incidents effectively.

Responsibilities

• Conduct regular patrols of assigned premises to prevent and detect signs of intrusion.
• Respond promptly to alarms, emergencies, and incidents.
• Prepare detailed and accurate incident reports.

Skills

Excellent communication skills

Observational skills

Problem-solving skills

Customer-focused approach

Ability to remain calm under pressure

Education

Valid Security Industry Authority (SIA) licence

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role:

SHIFT PATTERN – Variable Shifts Across Days, Nights and Weekends. MAY BE REQUIRED TO WORK AWAY FROM HOME AT TIMES. ACCOMMODATION WILL BE PROVIDED.

The ideal candidate will play a vital role in ensuring the safety and security of our clients, their premises, and the public. This role requires vigilance, excellent communication skills, and the ability to respond promptly and effectively to security incidents.

Key Responsibilities:

• Mobile Support Officer – MAY BE REQUIRED TO WORK AWAY FROM HOME AT TIMES. A HOTEL WILL BE PROVIDED.
• Driving licence and own transport essential.
• Conduct regular patrols of assigned premises to prevent and detect signs of intrusion or unusual activity.
• Monitor and control access points to ensure only authorised personnel are allowed entry.
• Respond promptly to alarms, emergencies, and incidents, taking appropriate action to mitigate risks.
• Prepare detailed and accurate incident reports, logging all security‑related activities and occurrences.
• Maintain a visible and professional presence to deter unauthorised activity and reassure clients and the public.
• Operate and monitor surveillance equipment, including CCTV systems, as required.
• Provide excellent customer service while enforcing security policies and procedures.
• Liaise with emergency services, law enforcement, and other stakeholders as needed.

Requirements:

• Proven experience in a security role is preferred but not essential.
• Valid Security Industry Authority (SIA) licence.
• Excellent observational and problem‑solving skills.
• Strong written and verbal communication skills.
• Ability to remain calm and make sound decisions under pressure.
• Good physical fitness to perform patrols and respond to incidents effectively.
• Flexible availability, including weekends, evenings, and public holidays.
• A professional and customer‑focused approach to work.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

Equal Opportunity Employer:

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.