Mobile Support Coordinator

Daisy Communications; Colne; On-site; GBP 24,000; Full time

Job summary

A telecommunications company located in Nelson is seeking a dedicated Support Services Liaison to enhance relationships with suppliers and manage order processing. Ideal candidates should possess strong communication skills and be detail-oriented. This role offers a salary of £23,809.50 and comes with various benefits, including holidays and professional development opportunities.

Benefits

25 days holidays, plus bank holidays

Holiday purchase scheme

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Sim deals for friends and family

Access to discounts at retailers

Additional day off on birthday

Qualifications

• Ability to work well with all levels within the organisation.
• Assertiveness in taking on challenging responsibilities.
• Sensitivity, tact, and professionalism when dealing with people.

Responsibilities

• Act as support services for daisy CS teams.
• Check order processing and completeness.
• Ensure responsive updates and queries.
• Assist in relationships between Daisy and suppliers.
• Manage timely dispatch of BBDR requests.

Skills

Strong sense of urgency

Strong personal communication skills

Self-starter

Detail-oriented

Computer literacy

Experience in processing team

Mobile handset knowledge

Building cross-functional relationships

Job description

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Salary: £23,809.50
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)

Responsibilities:

• Act as support services for daisy CS teams mainly acting as liaisons between daisy, supply partners and third parties
• Checking orders to ensure processing / completion and no errors or issues, highlighting when needed.
• Ensure all updates and queries are sufficiently responded to within SLA.
• Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.
• Manage and timely dispatch BBDR requests / connections.
• Accurately place stock orders for DEP devices where required and enrol with supplier, MDM enrolments (knox/zero touch) timely completed when required.
• Accurately record mobile returns and RMA requests with suppliers directly and through third parties.
• Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required.
• Review stock usage and backorders, placing stock orders with suppliers as required.
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
• If you are a Manager of staff, you must ensure: Ø your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; Ø the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation

Job Description

Salary: £23,809.50
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)

Responsibilities:

• Act as support services for daisy CS teams mainly acting as liaisons between daisy, supply partners and third parties
• Checking orders to ensure processing / completion and no errors or issues, highlighting when needed.
• Ensure all updates and queries are sufficiently responded to within SLA.
• Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.
• Manage and timely dispatch BBDR requests / connections.
• Accurately place stock orders for DEP devices where required and enrol with supplier, MDM enrolments (knox/zero touch) timely completed when required.
• Accurately record mobile returns and RMA requests with suppliers directly and through third parties.
• Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required.
• Review stock usage and backorders, placing stock orders with suppliers as required.
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
• If you are a Manager of staff, you must ensure: Ø your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; Ø the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation

Qualifications

• Strong sense of urgency in meeting customer needs
• Very strong personal communication skills – must have the ability to work well with all levels within the organisation as well as externally with suppliers
• Must be a self-starter who assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance
• Must be detail-oriented and self-motivated
• Have the ability to deal with people in a manner which shows sensitivity, tact and professionalism
• Computer literacy
• Experience of working in a busy processing team
• Mobile handset knowledge would be beneficial
• Experience of building cross-functional relationships

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married

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