Mobile Response Officer (Security)

Anchor Group Services; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security service provider in Manchester is seeking a Mobile Response Officer to support operations across multiple sites. The ideal candidate must possess a valid SIA licence, a full UK driving licence, and strong customer service skills. Responsibilities include mobile site support, incident response, and break relief duties. The role offers competitive pay of £12.60 per hour with benefits including access to training courses, uniform, and an employee assistance program.

Benefits

Access to training courses

Free Employee Assistance Programme

Auto Enrolment Pension

Full uniform provided

Cycle to Work Scheme

Qualifications

• Full 5-year employment checkable history is essential.
• Customer service experience and confidence to handle conflict.
• Smart appearance and well-groomed.

Responsibilities

• Provide mobile support across multiple sites.
• Complete reports by recording observations and surveillance.
• Act as first line support to customers and visitors.

Skills

Customer service experience

Excellent communication skills

Adaptability

Professional conduct

Tools

Valid SIA licence

Full UK driving licence

Job description

Job Role: Mobile Response Officer / Break Relief (Security)

Working Hours: Monday to Friday, 7:00-19:00 – 60 hours per week

Pay: £12.60 per hour

Location: Manchester / Salford area

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for a Mobile Response Officer / Break Relief to join our team covering multiple locations across the Manchester and Salford area.

As Mobile Response Officer / Break Relief you will play a key role in providing mobile support across multiple sites within the Manchester and Salford area. You will be responsible for ensuring smooth operations across multiple sites, responding promptly to incidents, and maintaining a strong, professional presence across our client’s sites. While travelling between sites, you will communicate effectively with site management and members of the public, uphold site security standards, and accurately record all activities in line with operational procedures.

In addition to your mobile duties, you will also provide break relief cover for reception teams at various office locations in the Salford Quays area.

A full UK driving licence and a valid SIA Licence are essential, along with excellent customer service skills and the ability to adapt quickly to different environments and tasks.

Duties include :

• Protecting the client’s property, people and / or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room / Shift Manager / Operations Manager / Emergency Services as appropriate for serious incidents
• Provide mobile support across multiple sites in the Manchester and Salford areas by travelling between locations as required
• Adapt quickly and appropriately to different environments and tasks while maintaining a strong security presence
• Respond promptly and appropriately to incidents or operational requirements
• Provide break relief cover at various office locations in the Salford Quays area - Covering reception duties during staff breaks, including greeting visitors and managing access
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

Requirements

• Full 5-year employment checkable history – ESSENTIAL
• Full UK driving licence - ESSENTIAL
• Valid frontline SIA licences DS or SG - ESSENTIAL
• Customer service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24 / 7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role : Security Officer, Security Guard, Protection Officer, Loss Prevention Officer, Security Specialist, Asset Protection Officer, Facilities Security Officer, SIA Security Officer, Mobile Support Officer, Mobile Operations Assistant, Mobile Services Officer, Mobile Facilities Support, Mobile Site Operative, Mobile Response Officer, Mobile Cover Officer, Mobile Support Driver, Mobile Front-of-House Support, Mobile Site Support Officer

Within commuting distance of : Altrincham, Sale, Stretford, Urmston, Eccles, Monton, Worsley, Swinton, Walkden, Prestwich, Whitefield, Radcliffe, Bury, Bolton, Farnworth, Little Lever, Horwich, Leigh, Atherton, Tyldesley, Stockport, Cheadle, Gatley, Heald Green, Wilmslow, Hazel Grove, Bramhall, Marple, Hyde, Denton, Droylsden, Ashton-under-Lyne, Stalybridge, Mossley, Rochdale