Mobile Housing Officer – Service Families, Edinburgh

Pinnacle Group Limited; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK housing services provider is seeking a Housing Officer based in Edinburgh to manage mobile housing services for military families. The role involves organizing appointments, ensuring housing standards, and fostering relationships with various stakeholders. The ideal candidate will have experience in housing management and customer service, strong organizational skills, and the ability to work independently. This full-time position offers extensive benefits, including a company car and flexible working arrangements.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Car

Qualifications

• 2 years of experience in housing management or customer service environment.
• Full UK driving license is essential.
• Ability to work independently across a mobile patch.

Responsibilities

• Deliver mobile patch-based housing management service.
• Plan and administer appointments for service families.
• Engage with stakeholders to ensure service quality.
• Manage occupancy standards and maintenance requests.
• Lead investigations into complaints and breaches.

Skills

Housing management experience

Strong organizational skills

Communication skills

Customer service focus

Stakeholder engagement

Job description

A leading UK housing services provider is seeking a Housing Officer based in Edinburgh to manage mobile housing services for military families. The role involves organizing appointments, ensuring housing standards, and fostering relationships with various stakeholders. The ideal candidate will have experience in housing management and customer service, strong organizational skills, and the ability to work independently. This full-time position offers extensive benefits, including a company car and flexible working arrangements.