Midlands super Hub - Specialist Customer Operational Support

Reed Talent Solutions; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading solutions provider in Northampton is seeking a Specialist Customer Operational Support team member. In this role, you will handle customer communications, manage bookings, and ensure service delivery. Ideal candidates will have a professional telephone manner and be proficient in Microsoft Office applications. This position requires flexibility during peak periods, offering a fast-paced and collaborative work environment.

Qualifications

• Experience in customer service or operations is a plus.
• Confident and professional telephone manner.
• Comfortable using Excel, Word, PowerPoint, and Outlook.
• Ability to adapt quickly to changing demands.
• Enjoys working in a fast-paced environment.

Responsibilities

• Handle customer calls and emails for bookings and service issues.
• Perform parcel checks and samplings on the operational floor.
• Collaborate with internal teams to manage changes.

Skills

Customer service experience

Professional telephone manner

Proficiency in Microsoft Excel

Ability to work under deadlines

Flexibility and reliability

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

What You’ll Be Doing

As a Specialist Customer Operational Support team member, you’ll play a key role in ensuring smooth communication and service delivery:

• Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
• Performing parcel checks and samplings on the operational floor
• Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts

Collating and analysing forecast data and statistics for reporting

What We’re Looking For

You don’t need to have worked with us before, but experience in customer service or operations is a plus.

Our ideal candidate:

• Has a confident and professional telephone manner
• Is comfortable using Microsoft Excel, Word, PowerPoint, and Outlook
• Can work to tight deadlines and adapt quickly to changing demands
• Is flexible, reliable, and committed to delivering excellent customer service

Enjoys working in a fast-paced, collaborative environment

Hours & Flexibility

• Shifts typically run between 08:00 – 18:00, Monday to Friday
• Flexibility is required during peak periods (especially around Christmas)

Interested? Let Us Know!

If you're ready to be part of a team that keeps things running smoothly and supports key customer operations, we’d love to hear from you!