Middle Office Associate – Corporate Client Services (Japanese-speaking)

Centre People Appointments; Greater London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Middle Office Associate in London to provide administrative support to customers and relationship managers. The ideal candidate should have experience in banking or finance and fluency in Japanese and English. Strong customer-facing skills and attention to detail are essential. This hybrid role offers competitive salary up to £45k, depending on experience, with opportunities for process improvement across teams.

Qualifications

• Banking / Finance industry experience is desirable.
• KYC related work experience is an advantage.
• Ability to manage large workloads and tight deadlines.

Responsibilities

• Provide day-to-day administrative support for account maintenance matters.
• Liaise with colleagues from global locations to solve customer matters.
• Act as a first level advisor to customers and escalate issues as needed.
• Update team's procedures to align with Global Standards and UK practices.

Skills

Business level fluency in Japanese

Business level fluency in English

Strong customer facing experience

Excellent communication skills

Problem-solving skills

Project management skills

Attention to detail

Tools

Microsoft Office Excel

Microsoft Office Word

Job description

Ref : MW46588

ELIGIBLE APPLICANTS :

• (O) Eligible visa : Permanent residence, Spouse, Partner
• (△) Considerable : Working holiday, Graduate
• required over 18months visa remaining
• (✕) Not eligible : Student visa, Requiring immediate visa sponsorship

WORK TYPE : Hybrid (3days in the office)

VISA SUPPORT : The client may consider extending the successor's current visa to a work permit

TYPE : Permanent, full-time

WORKING HOURS : 9 : 00-17 : 00 from Monday to Friday

SALARY : up to 45k, depending on experience

START : ASAP

LOCATION : London

Middle Office Associate – Corporate Client Services Main Responsibilities

• Provide day-to-day administrative support to customers and relationship manager for account maintenance matters including but not limited to complex mandate change, fee taking, account opening, closing, account and balance confirmation passing related queries and documentation to the relevant divisions in the bank
• Liaise with colleagues from different global locations to solve matters related to customers
• Act as a first level advisor to customers and internal colleagues, escalating complex issues to management as and when required
• Review and update the team's procedures to be in line with the Global Standards / the UK practice collaborating with Global Operation Planning, Compliance & Legal teams and carry accountability for the appropriate level of sign off within the division ensuring that documents are appropriately actioned
• Translate broader business decisions into team objectives in order to drive change within the area of discipline
• Represent the views of the team at internal meetings to share opinions and influence decisions where necessary
• Provide advice and guidance to junior staff concerning the bank's processes related to account maintenance matters to ensure the processes are compliant with relevant procedures
• Oversee junior team members' work as and when required
• Verify customer documentation (e.g. Mandates, agreements, indemnity) for other teams (Planning, Operations and Transaction Banking) to process
• Under manager's guidance, collate and analyse operational statistical data for the purpose of process improvement across the team
• Develop and maintain effective relationships across our division and other departments in EMEA and in Head Office to enable greater co-ordination of activities and aid collaborative working

Middle Office Associate – Corporate Client Services Ideal Candidate

• Banking / Finance industry experience is highly desirable, but not essential
• Having KYC related work experience is a huge advantage
• Business level fluency in Japanese and English (both writing and speaking)
• Strong background of B2B customer facing experience is an essential
• Excellent communication & interpersonal skills
• Strong problem-solving, coordination and project management skills
• The ability to operate with urgency and prioritize work accordingly
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A proactive, motivated approach
• A calm approach, with the ability to perform well in a pressurised environment
• Proficient in Microsoft Office Excel and Word