Microsoft M365 Copilot SME

CBS Butler; Sheffield; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A technology recruitment agency is looking for a Microsoft M365 Copilot SME for a hybrid position based in Sheffield. The contract offers between £550 to £570 per day for an initial 10 months. The role requires 5-8+ years of experience in Microsoft 365 support at the enterprise level, including strong skills in Microsoft Copilot and incident response. Successful candidates will manage escalations and conduct root cause analyses across various Microsoft services. This is an exciting opportunity to lead in a regulated environment.

Qualifications

• 5-8+ years in Microsoft 365 support at enterprise scale.
• Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
• Experience working within regulated environments and producing audit-ready artifacts.
• Exposure to large scale Copilot deployments in the financial sector.

Responsibilities

• Triage and resolve complex M365 escalations/Multi User Incidents.
• Perform root cause analysis across various Microsoft services.
• Utilize monitoring tools for observability and incident response.

Skills

3rd/4th Line Support to M365 Copilot

Incident response

Tools

PowerShell

Graph API

Job description

Microsoft M365 Copilot SME

+ 10 month contract

+ Hybrid working from Sheffield

+ £550 to £570 per day

+ Inside IR35

Key Skills:

• 3rd/4th Line Support to M365 Copilot
• Incident response

Job Description:

Provide 3rd/4th Line Operational Support for M365 Copilot across HSBC's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.

Key Responsibilities:

• Incident & Problem Management: Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results).
• Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc.
• Observability and Monitoring: Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.

Required Qualifications:

• 5-8+ years in Microsoft 365 support at enterprise scale.
• Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
• Experience working within regulated environments and producing audit-ready artifacts.

Preferred:

• Exposure to large scale Copilot deployments (free/M365) in the financial sector.
• Proficiency with PowerShell and Graph API for troubleshooting and reporting.
• Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.