Metered Customer Service Advisor

Kelda Group Limited 0000411940 - Kelda Group Limited; York and North Yorkshire; On-site; GBP 25,000 - 32,000; Full time

Job summary

A water utility company is seeking a Metered Customer Service Advisor to ensure accurate water meter readings and provide excellent customer service. The role involves outdoor work, manual handling, and requires a full driving licence. Experience in customer service is essential. Competitive salary with additional benefits offered.

Benefits

Company van

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Retail savings scheme

Gym membership discounts

Qualifications

• Comfortable working outdoors in all weathers and terrains.
• Experience working independently.
• Experience in a customer service environment.

Responsibilities

• Accurately record water meter readings.
• Conduct basic investigations into consumption.
• Ensure compliance with Health and Safety legislation.

Skills

Customer Service Experience

Full Driving Licence

IT Skills

Manual Handling

Job description

Metered Customer Service Advisor

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£25,776 - £31,981)
• A Company van
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Metered Customer Service Advisor progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: North Yorkshire - (Skipton and Barnoldswick) to be considered for this role you should live within a reasonable distance to the role location.

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Water Service Delivery team are a key part of how we plan to meet the changing expectations of customers and regulators.

Yorkshire Water are currently recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely and to provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.

Where you fit in:

As our Metered Customer Service Advisor, you will:

• Locate external meter chambers/enter customer's premises, e.g. homes, factories, schools etc. on a cyclical basis to accurately record water meter readings.
• Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
• Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
• Carry out ad hoc meter readings as required, e.g. checks and final reads.
• Identify and replace damaged meters where possible and in line with trained level of capability.
• Identify street furniture defects and undertake remedial action as appropriate.
• Ensure compliance with Health and Safety legislation and adherence to accident management procedures
• Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team's wider objectives.
• Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
• Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
• Demonstrate financial awareness when making day to day business decisions.

What skills & qualifications you will need:

• This is an outdoors role so you must be comfortable working in all weathers and terrains.
• You will be carrying out a range of manual handling duties including heavy lifting of manhole covers.
• Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
• Full Driving Licence
• IT skills - Competent using MS Office applications and ability to quickly adapt to new systems.
• Experience of working independently.
• Experience of working in a customer service environment.

You will also benefit from having:

• Previous meter reading experience.
• Understanding of household plumbing and water distribution.
• Experience of delivering against challenging business targets.
• Previous experience in a commercially orientated and / or regulated environment.
• Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.

Although we operate 24 hours a day, 365 days a year, it's essential to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in Customer Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

We are an equal opportunities employer and welcome applications from all sections of the community. If you have a disability or a condition that requires adjustments to be made to the recruitment process, please include this information in your application.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Equal Opportunities Statement: Yorkshire Water is an equal opportunities employer and welcomes applications from all sections of the community.