Meter Technician Skegness & Louth

1st Choice Staff Recruitment; Hemingford Grey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water provider in the UK is seeking a Meter Technician to manage meter readings and provide top-tier customer service. The role involves physical work, walking several miles daily, with flexible hours. A professional image is essential, and a company van will be provided. This position offers benefits including health care, annual leave, and a competitive pension scheme.

Benefits

Personal private health care

23 days annual leave

Access to company vehicle, tools and uniform

Competitive pension scheme

Bonus scheme

Flexible benefits for wellbeing

Qualifications

• Must be based within 30 minutes of Skegness or Louth.
• Professional image required, uniform and van provided.
• Flexible hours including early starts and late evenings.

Responsibilities

• Obtain accurate readings from water meters.
• Provide excellent customer service.
• Comply with health and safety regulations.

Skills

Customer-focused

Ability to walk 3 to 8 miles per day

Health and safety compliance

Tools

Handheld computer

Job description

Overview

Explore a new career with us, if you like working in the outdoors, rain or shine, and have great customer service skills, then we have the job for you! As our Meter Technician you will manage your own workload so you feel like you are your own boss with the support of a big organisation behind you.

Responsibilities

• Obtain accurate readings from water meters
• Carry out meter exchanges
• Collect data
• Provide excellent customer service and act as the customer champion to ensure queries, planned readings and boundary box meter exchanges are undertaken within service levels
• Identify and report reactive work to enable completion within service levels
• Ensure billing information amendments are correctly reported to improve customer service
• Complete meter reading related operations, maintain accurate records, and ensure maximum efficiency and productivity
• Identify and report maintenance jobs, meter exchanges and potential leaks; liaise with customers as appropriate
• Perform non-routine reading and income-related operations, including flow tests to confirm correct supply connections, replace lids, complete void inspections and confirm plots to postal addresses
• Complete meter exchange operations efficiently and cost-effectively, be aware of impacts to customers, escalate incidents that may affect the water network, and ensure work complies with regulations
• Track new and old meters and maintain sufficient stock
• Comply with health and safety regulations and promote the health and safety of themselves and the public

What it takes

We are looking for customer-focused individuals who are based within 30 minutes of Skegness or Louth and surrounding villages, to ensure the needs of our customers are met. You will represent one of the leading water providers in the UK, so a professional image is important; uniform and a van will be provided. The role can be physically demanding as you will walk approximately 3 to 8 miles per day. You will also use a handheld computer to carry out your work. Working hours are flexible between 6:30 to 20:00 Monday to Friday and 08:00 to 14:00 on Saturdays, including early starts and late evenings when our customers are most likely to be at home.

Expectations

The Metering Technician will act as the customer champion, ensuring all customer-driven meter reading queries, planned readings and boundary box exchanges are completed within service levels, maintaining customer service and quality. They will ensure any reactive work is correctly identified and reported, allowing for timely completion. They will ensure billing information amendments are correctly reported to improve customer service. They will complete meter reading operations, maintain records, identify maintenance or leaks, and liaise with customers as appropriate. They will conduct non-routine reading and income-related operations and complete meter exchanges efficiently, considering customer impact and regulatory requirements. They will comply with health and safety regulations and contribute to positive team working and own development.

Benefits and Extras

• Personal private health care
• 23 days annual leave – rising with length of service
• Flexible working
• Access to a company vehicle, tools and all uniform and PPE
• Competitive pension scheme – Anglian Water matches contributions up to 6%
• Bonus scheme
• Flexible benefits to support wellbeing and lifestyle

About Anglian Water

Anglian Water is a leading provider of water and water recycling services in the UK, committed to quality and excellent customer service. We offer ongoing learning and professional development within a challenging work environment to support our customers.

Equal Opportunity

Please note that due to the volume of applications we may not be able to respond to every applicant individually. If you do not hear from us within 7 days, we are sorry you have not been successful this time. This should not stop you from applying for other suitable positions.

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business