Mercedes Benz Renewals Specialist

Listers; Lincoln; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading car dealership in Lincoln is seeking a Renewals Specialist. The role involves handling outbound calls to existing customers, explaining finance options, and boosting customer retention. Candidates should possess excellent communication skills and a background in sales. This position offers 25 days of holiday, a pension plan, wellness programs, and various employee benefits, ensuring a supportive and enriching workplace environment.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

Company Events

Qualifications

• Experience in a telephone-based role.
• Proven track of achieving successful sales targets.
• Ability to explain finance options to customers.
• Excellent written and oral communication skills.
• Team player with self-motivation.

Responsibilities

• Communicate with customers regarding finance options.
• Encourage customer appointments for vehicle experience.
• Take finance applications to establish credit facilities.
• Coordinate appointments and provide customer satisfaction.
• Perform post-visit customer care calls.

Skills

Telephone communication skills

Sales orientation

Customer service

Initiative

Self-motivated

Job description

Job Introduction

This is a new and exciting opportunity has arisen to join our Mercedes Benz dealership in Lincoln. The hours of work are between 09:00 to 18:00 Monday to Friday.

We are looking for an enthusiastic and customer focussed individual to join the team as a Renewals Specialist. This is a varied and interesting role which would suit someone with previous experience in a sales orientated environment with excellent telephone communication skills to join a fantastic brand. You will handle outbound telephone calls with our existing customer database for the purpose of explaining our new finance options and helping them arrange the purchase of their next car. The customers you will be contacting will have either purchased a vehicle in the past or enquired about the purchase of a new vehicle; this is not a cold calling role.

The successful applicant will be targeted and challenged to increase customer retention & showroom appointments as well as to improve and drive conversions in line with monthly sales plans.

Roles and Responsibilities

• To communicate with our customer base (there is no cold calling) the features and ‘value’ of our new finance opportunities.
• To encourage the appointment opportunity for the customer to experience the car they will consider and to clarify the options available for their consideration.
• Taking finance applications directly from customers to establish credit facilities.
• To help increase the number of finance applications through different sources.
• You will be targeted and challenged to ensure our customers are offered all eligible products in line with the Lister’s Group Policy of “Treating Customers Fairly”.
• To co-ordinate the appointment with both the customer & the sales executives providing excellent customer satisfaction throughout the process.
• Post visit customer care calls to establish outcomes and next actions.
• To ensure all contact is auditable to comply with regulations and brand standards.

About you

• Ideally you will have experience in a telephone‑based role.
• Demonstrate a proven track of achieving successful sales targets by generating successful appointments.
• Experienced in explaining products to retail customers, ideally finance options although this is not essential as full training will be given.
• Have the ability to use your initiative to provide impeccable customer service.
• Have excellent written and oral communication skills.
• You will need to be self‑motivated and able to work on your own as well as part of a team.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In‑house, manufacturer & professional qualifications
• Free Parking / On‑site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There is a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.