Mental Health Service Manager

NHS; Trowbridge; On-site; GBP 45,000 - 60,000; Full time

Job summary

A UK-based health service is seeking a Service Manager for the Mental Health Service within Adult Social Care. In this critical role, you will lead various teams and ensure delivery of high-quality services to improve the lives of residents. The ideal candidate will possess a relevant Social Work or Occupational Therapy qualification, proven experience in managing complex adult care services, and strong leadership skills. This is an excellent opportunity to drive transformational change within a collaborative environment.

Benefits

Professional development opportunities

Collaborative work environment

Qualifications

• Current registration with Social Work England or HCPC.
• Experience managing operational adult care services in a complex organisation.
• Strong leadership with ability to manage teams.

Responsibilities

• Lead and manage teams in Mental Health and related services.
• Drive continuous improvement and compliance with statutory requirements.
• Manage a staffing budget of approximately £3m.

Skills

Leadership skills

Safeguarding

Complex situation handling

Partnership working

Education

Social Work or Occupational Therapy qualification

Job description

We are looking for a passionate and experienced leader to join our Adult Social Care directorate as Service Manager for the Mental Health Service in Wholelife Pathways.

This is a vital role where you will make a real difference to peoples lives by ensuring services are delivered to the highest standards and in line with our values of choice, independence, and safeguarding.

You will lead key services, including Mental Health operations, the Deprivation of Liberty Safeguards (soon to be Liberty Protection Safeguards), Approved Mental Health Practitioners Hub, and the Emergency Duty Service. Working closely with the Head of Service and Director, you will drive continual improvement and embed a strengths-based approach that empowers individuals.

We are looking for someone with a recognised Social Work or Occupational Therapy qualification and professional registration, who brings proven experience of managing adult care services in a complex organisation. You will be confident working in a political environment, building strong partnerships across health, social care, and the voluntary sector, and ensuring compliance with statutory duties, including the Mental Health Act.

Main Duties of the Role

• Lead and manage specialist teams including Mental Health, Deprivation of Liberty Safeguards (soon Liberty Protection Safeguards), Best Interest Assessor function, Approved Mental Health Practitioner (AMHP) team, and Emergency Duty Service (EDS).
• Drive continuous improvement and embed a strengths-based approach to practice.
• Ensure compliance with statutory requirements, CQC standards, and deliver robust quality assurance.
• Manage a staffing budget of approximately £3m and contribute to the wider Adult Care budget of £144m.
• Work collaboratively with health partners, voluntary sector organisations, and other stakeholders to deliver integrated care pathways.

About You

• A Social Work or Occupational Therapy qualification and current registration (Social Work England/HCPC).
• Proven experience managing operational adult care services in a large, complex organisation.
• Strong leadership skills with the ability to manage teams and drive transformational change.
• Expertise in safeguarding, partnership working, and handling complex situations.
• Excellent understanding of local government and health systems.

Why Join Us?

• Be part of a forward-thinking council committed to innovation and continuous improvement.
• Work in a collaborative environment where your expertise will shape services for thousands of residents.
• Access to professional development and opportunities to influence strategic priorities.

About Wiltshire Council

Wiltshire Council is the unitary local authority for the county of Wiltshire, England, established in 2009 to provide both county-level and district-level services. The council's vision is to foster strong communities where residents can achieve their potential through empowerment and inclusion.