Mental Health Advisor

Everyturn Mental Health; Sunderland; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A mental health service provider in Sunderland is seeking a Mental Health Advisor for NHS 111. In this role, you'll deliver a rapid response triage function, ensuring efficient handling of calls and supporting individuals with complex needs. The position offers a salary ranging from £24,637.56 to £27,900.41, along with extensive benefits including 30 days annual leave and enhanced pension options.

Benefits

30 days annual leave plus bank holidays

Enhanced pension

Employee Assistance Programme

Qualifications

• Demonstrable experience working within Health, social care or VCSE systems.
• Awareness of local and national resources to support mental health.
• Knowledge of stigma and discrimination issues in mental health.

Responsibilities

• Provide rapid response and triage for calls to the NHS 111 service.
• Ensure all clinical and demographic information is recorded effectively.
• Support individuals in implementing crisis plans and self-management tools.

Skills

Experience working 1:1 with service users with complex needs

Knowledge of Health and Social care systems

Awareness of recovery in mental health

Job description

Overview

Mental Health Advisor - NHS 111 24-hour service working days/nights and weekends, enhancements paid for unsocial hours
Salary: £24,637.56 - £27,900.41 plus enhancements. This is a fixed-term contract until 31st March 2026.

We have an exciting opportunity to join Everyturn as an NHS 111 Mental Health Call Handler based at Hopewood Park Hospital, Sunderland. You will work in partnership with CNTW to provide a rapid response triage function to calls received, supporting the referral pathway to ensure that calls are dealt with efficiently and routed appropriately.

Responsibilities

• Provide rapid response and a triage function to all calls received through the agreed pathway.
• Utilise a high level of customer service skills at all times to provide a call handling role to the 111 service, ensuring that all calls are routed appropriately.
• Ensure all clinical and demographic information is effectively recorded and communicated within the electronic records system.
• Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual.
• Communicate effectively with service users, carers, colleagues and all other professionals.
• Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (WRAP), in partnership with the person, maintaining hope and optimism to support the individual in their recovery.

About you

• Demonstrable experience of working 1:1 with service users with complex needs.
• Demonstrable experience working within Health, social care or VCSE systems.
• Awareness of Health and Social care systems.
• Awareness of national and local organisations and other resources that can support individuals to improve and maintain good mental health.
• Awareness of recovery in the context of mental health.
• Awareness of the effects of stigma and discrimination.
• Awareness of issues surrounding homelessness, financial inclusion or substance misuse.

What we offer in return

• We are recognised and certified as a Great Place to Work, reflecting our value for staff.
• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) with option to purchase or sell days.
• Enhanced pension.
• Wagestream – ability to release earnings, giving you instant access to your pay.
• Smart Clinic Wellbeing Programme, including Employee Assistance Programme, GP and priority physiotherapy access and counselling sessions.
• Shopping discounts with the opportunity to sign up for a Blue Light Card.
• Enhanced life assurance scheme, three times annual salary.
• Plus, many more benefits on offer.

Here at Everyturn Mental Health, we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.