Membership Success Executive - 3 month FTC

PEI Group; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A business intelligence firm in London seeks a Membership Success Executive to enhance member engagement and support various events. The ideal candidate will be customer-focused and have experience in community management, with a keen interest in private markets. This role requires strong interpersonal skills and a proactive attitude in a dynamic work environment.

Benefits

Flexible working arrangements

Support for career returners

Qualifications

• Strong interest in private markets and community management.
• Experience in event logistics or customer success roles.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Drive member engagement and profile completion.
• Conduct membership platform demos.
• Gather feedback to improve events and content.

Skills

Customer-focused

Pro-active

Comfortable with new technology

Gregarious and social

Keen to learn

Education

Background in Events, Customer Service/Success, or Marketing

Job description

About The Role

We at PEI Media are looking for a Membership Success Executive to join our welcoming, diverse, and growing team based here in London on a three-month FTC. The successful candidate will help our members – investors, fund managers, and other professionals in private markets - participate in, use, contribute to, and rely on our membership products.

Responsibilities

• Drive members to complete/update their profiles or help them do so to unlock networking opportunities and maximize value from the network.
• Conduct an introductory demo of the membership platform, highlighting its key features and explaining how to maximize their membership.
• Undertake a quarterly review of membership activity; conduct check-in calls; engage with members to register for upcoming meetings, conferences, and activities.
• Use analytics tools to identify members who are renewal risks.
• Gather feedback on the value of the membership and on how we can improve our member events, panels, webinars, and content.
• Help connect new members to peers within their community.
• Maintain CRM records and profiles.
• Work closely with colleagues in member acquisition, marketing, editorial, the central data office, memberships and product development.
• Provide support at in-person meetings around the globe that range from large-scale conferences to small private meetings, as well as logistical support for online meetings.
• Support the leaders of each membership network in executing their meeting strategies by targeting specific members before and during events.

About You

Requirements

• Customer-focused
• Pro-active
• Comfortable working in a fast-paced environment
• Looking to grow career quickly
• Curious all the time
• Gregarious and social
• Keen to bring people together and make connections
• At ease with new technology
• Cares about metrics and feedback
• Keen to learn more about the world of alternative investments

Qualifications & Experience

• Knowledge of community management, event logistics, marketing, or publishing subscriptions is welcome
• Broad understanding or interest in private markets
• A recent background in Events, Customer Service/Success, Administration, Marketing, or Community / Account Management

Additional Information

• Reports to: Senior Member Relations Manager
• Location: London office three days a week minimum
• Travel will be required within Europe

About Us

PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.

PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active – in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere – PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors.

At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.

PEI Group supports flexible working arrangements, and we welcome career returners.