Membership Experience Host - Royton

Everlast Gyms; Sholden; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness club in Sholden is looking for a motivated candidate who is passionate about fitness and customer service. You will support sales, maintain club hygiene standards, and be a key holder. The ideal candidate is outgoing, flexible, and eager to learn. The role offers a competitive overview of responsibilities with appealing benefits including a gym membership and discounts.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion with double salary

Opportunity to deliver personal training sessions

Qualifications

• Competent with all administrative duties.
• Driven and ambitious with a desire to learn and develop.
• Able to drop into operational key holder duties.

Responsibilities

• Support sales and retention of memberships through customer service.
• Contribute to cleaning and hygiene standards of the club.
• Drive secondary spend KPI targets.

Skills

Outgoing personality

Customer service

Administrative duties

Passion for fitness

Flexibility

Target focused

Job description

To maximise every member and guest's experience in our club. The key responsibilities include:

• To support the sales and retention of memberships through excellent customer service.
• To contribute to the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary, spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications Needed:

• Of an outgoing personality, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration and customer service.
• Flexible - to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed - to support the club with sales and retention towards achieving success for the business.

Everlast Gyms offers a range of benefits, including:

• 20% discount across all facias.
• Frasers 1000 bonus scheme.
• Free Gym membership.
• Monthly Frasers Champion - winners get double their salary for the month.
• Opportunity to deliver personal training sessions.