Membership Experience Host

Frasers Group; Merthyr Tydfil; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness brand in Merthyr Tydfil seeks a Membership Experience Host to maximize member satisfaction and support membership sales. Ideal candidates will be outgoing, customer-focused, and passionate about fitness. Responsibilities include maintaining hygiene standards, assisting on the gym floor, and being flexible with shifts. Join a team that values ambition and continuous improvement.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion payout

Opportunities for personal training sessions

Qualifications

• Outgoing personality with a positive attitude.
• Competent with administrative duties.
• Driven, ambitious, eager to learn and develop.
• Willing to participate in training and development.

Responsibilities

• Maximise member and guest experience.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards.
• Serve as a key holder, covering shifts.
• Assist the Fitness Manager on the Gym Floor.

Skills

Outgoing personality

Competent with administrative duties

Passionate about fitness

Sales and retention focus

Job description

Membership Experience Host, Merthyr Tydfil

Client: Frasers Group

Location: Merthyr Tydfil, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7195c2c179a1

Job Views: 6

Posted: 25.08.2025

Expiry Date: 09.10.2025

Job Description:

Everlast Gyms is part of our brand where passion and ambition drive us. Our team’s dedication to fitness, excellent customer service, and continuous improvement set us apart. We offer great benefits including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners receive double salary for the month
• Opportunities to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise member and guest experience
• Support sales and retention of memberships through excellent customer service
• Maintain cleanliness and hygiene standards
• Serve as a key holder, covering shifts as required
• Understand and operate membership software systems
• Stay updated with current Fitness Challenges, Class descriptions, and gym focus areas
• Assist the Fitness Manager on the Gym Floor
• Experience the products and services offered
• Ensure facilities cleanliness exceeds expectations
• Drive secondary spend KPI targets
• Handle member complaints effectively and inform management

Candidate Requirements:

• Outgoing personality with a positive attitude
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in training and development
• Able to perform key holder duties as needed
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support team needs
• Target-focused on sales and retention goals

For more about our brand, visit our LinkedIn page.

At Frasers Group, we value fearless individuals. Our principles are:

• Think without limits: Think fast, fearlessly, and lead your team
• Own it: Take responsibility and back yourself
• Be relevant: Stay relevant to our people, partners, and the planet