Membership Experience Host

Frasers Group; Cardiff; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading fitness company in Cardiff is seeking a part-time team member to deliver exceptional customer service, support membership sales, and maintain a vibrant club atmosphere. The ideal candidate is outgoing, flexible, and passionate about fitness. You will join a dynamic team with opportunities for career growth, competitive discounts, and a free gym membership.

Benefits

Free gym membership

20% discount across all brands

Monthly awards with double salary

Training and development opportunities

Qualifications

• Outgoing and passionate about customer experiences.
• Confident in administration.
• Sales-focused with the drive to achieve targets.
• Flexible and adaptable schedule.

Responsibilities

• Welcome members and guests with positive interactions.
• Support membership sales and retention.
• Drive KPIs by promoting products and services.
• Maintain cleanliness and hygiene in the club.
• Handle administrative duties using membership software.
• Promote engagement in fitness challenges.

Skills

Sales Experience

Conflict Management

Multichannel Marketing

Microsoft Publisher

Google Docs

Strategic Planning

Fundraising

Basecamp

Smartsheet

Salesforce

Job description

What Youll Be Doing

Welcoming members and guests ensuring every interaction is positive and professional.

Supporting membership sales and retention by providing excellent service and guidance.

Driving secondary spend KPIs by promoting products and services available in-club.

Maintaining a high standard of cleanliness and hygiene across the club.

Acting as a competent key holder opening and closing the club as required.

Handling administrative duties including use of the membership software system.

Staying informed about fitness challenges classes and gym floor focuses actively taking part to promote engagement.

Supporting the Fitness Manager and wider team in delivering gym floor initiatives.

Ensuring member feedback and complaints are handled professionally and escalated when needed.

Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications: About You

Outgoing positive and passionate about delivering great customer experiences.

Confident in administration and able to handle day-to-day club systems.

Sales-focused with the drive to hit membership and retention targets.

Flexible and adaptable able to work varied shifts and step into operational / key holder duties when needed.

Passionate about fitness with a genuine interest in our products and services.

Ambitious with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us

We offer more than just a job at Everlast Gyms youll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Heres what you can expect

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group we live by our principles

• Think without limits move fast think fearlessly and take the team with you.
• Own it and back yourself own the basics your role and the results.
• Be relevant to our people our partners and the planet.

Remote Work : No

Employment Type : Part-time

Key Skills

Sales Experience, Marketing, Google Docs, Fundraising, Microsoft Publisher, Conflict Management, Basecamp, Smartsheet, Multichannel Marketing, Salesforce, Strategic Planning

Experience : years

Vacancy : 1