Membership Developer

Arlettie; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury organization in Greater London is seeking a Membership Developer to drive the growth of its VIP and Membership clubs. The successful candidate will be responsible for converting new and existing clients into loyal members and ensuring a seamless client journey aligned with the company's excellence standards. The role includes managing membership promotions, overseeing showroom experiences, and contributing to training and recruitment efforts. Strong client management skills and a background in customer service are essential.

Qualifications

• Experience in membership or client development roles.
• Strong verbal and written communication skills.
• Ability to handle client disputes and ensure satisfaction.

Responsibilities

• Drive the growth of VIP and Membership clubs.
• Convert new and existing clients into loyal members.
• Promote membership tiers and support loyalty initiatives.

Skills

Client relationship management

Customer service

Sales skills

Team coordination

Job description

COMPANY

By creating exceptional events, Arlettie has become a European leader in organising unique private sales, both in showrooms and online. We bring together the biggest names in luxury at our showrooms in Paris, London, Milan, and New York. Each week, our showrooms are transformed with the latest collections from prestigious fashion, jewellery, leather goods, and accessory brands.

We've expanded our showroom network with the launch of an e-shop, making the joy of shopping accessible to even more people. With over 500,000 clients in our database, Arlettie offers a calendar of exclusive sales, providing our community with a truly unique shopping experience.

ROLE SUMMARY

The Membership Developer will have the primary responsibility of driving the growth of Arlettie's VIP and Membership clubs. This role plays a key part in converting new and existing clients into loyal members, promoting membership value, and ensuring each client journey is smooth and aligned with Arlettie's standards of excellence.

KEY RESPONSIBILITIES

Membership Development & Growth

• Grow the membership base by converting new and existing clients across all sales channels (on-site, phone, online)
• Support membership loyalty and renewal initiatives
• Promote all membership tiers (Member & VIP), actively encouraging upgrades to drive business growth

Showroom Experience & Operations

• Oversee the external welcome area, ensuring service quality is in line with Arlettie and the brand partner standards
• On-site coordination: Supervise security teams, optimise signage, and support the training of Hostess in collaboration with management
• Promote Membership and VIP benefits, supporting conversion and upgrade initiatives
• Work closely with the Floor Manager to optimise the Member and VIP customer journey
• Handle client disputes or dissatisfaction in accordance with quality procedures, with a focus on satisfaction, conversion, and loyalty
• Ensure stock control and consistency of all operational, signage, and commercial materials

Commercial Campaigns & Phoning

• Contribute to the design and planning of membership campaigns
• Conduct and lead phoning campaigns focused on conversion and loyalty

Customer Service

• Ensure the seamless management of online membership requests
• Support customer service interactions across all channels according to activity levels and objectives set by the Manager

Training & Recruitment

• Contribute to employee training and team skill development
• Support recruitment activities when required, in collaboration with the Manager