Member Services Pro — Fitness Club Front Desk & Tours

Planet Fitness Franchising; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fitness center franchise in Reading is seeking a Member Services Representative to provide exceptional customer service and create a positive experience for members. Key responsibilities include greeting customers, managing front desk activities, and assisting with member account inquiries. Ideal candidates should have a customer service background, a positive attitude, and strong problem-solving skills. Join a dynamic team that values member satisfaction and promotes a healthy lifestyle.

Benefits

Free Black Card membership after 90 days

Competitive hourly wage

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members, prospective members, and guests.
• Handle all front desk related activities.
• Check members into the system.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Exceptional customer service skills

Strong listening and problem-solving skills

Job description

A leading fitness center franchise in Reading is seeking a Member Services Representative to provide exceptional customer service and create a positive experience for members. Key responsibilities include greeting customers, managing front desk activities, and assisting with member account inquiries. Ideal candidates should have a customer service background, a positive attitude, and strong problem-solving skills. Join a dynamic team that values member satisfaction and promotes a healthy lifestyle.