Member Services & Events Coordinator

The Chartered Institute of Building (CIOB); North Duffield; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A professional body for construction is seeking a Member Services & Event Coordinator to provide excellent support and advice to members across Yorkshire. This home-based role involves advising on local activities, promoting events, and managing local campaigns. The ideal candidate will excel in communication, have strong organisational skills, and be able to work independently. Competitive salary, generous benefits package, and development opportunities are offered.

Benefits

25 days holiday plus bank holidays

Private medical insurance

Enhanced family-friendly policies

Development opportunities

Employee Assistance Programme

Qualifications

• Demonstrable administrative experience in a similar role.
• Experience in organising successful events within budget.
• Willingness to travel and work flexible hours.

Responsibilities

• Advise members on local activities and products.
• Contribute to local campaigns and target achievement.
• Publicise annual events program to achieve targets.
• Raise purchase orders and invoices for local events.

Skills

Excellent communication skills

Organisational skills

Customer service skills

IT skills including Microsoft Office

Ability to work independently

Job description

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere. If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world’s largest and most influential professional body for construction management and leadership.

About The Role

As a Member Services & Event Coordinator, you will act as the main point of contact for members providing excellent customer services, support, and membership advice for West Yorkshire, South Yorkshire, North- East Yorkshire & Humber (North of England). You will be responsible for providing corporate information to the Local Hub Committee(s) ensuring the goals and objectives of the Institute are delivered. You will also be responsible for organising and delivering a program of events locally including, networking, CPD, new members, and upgrade workshops.

We’d ideally like the successful candidate to be located around Yorkshire. The role is home based but requires travel to the hubs.

Key Responsibilities will include:

• Advise members and potential members on local activities and products available to them
• Contribute to the annual renewals campaign locally to achieve targets set along with weekly upgrade campaigns
• Publicise and promote the local annual events program (may include joint events with other professional bodies or local associations) to achieve targets
• Ensure all CIOB’s products/services are promoted at events e.g., CIOB Training, CIOB Academy, membership, structured programs, CPD portal, magazines, etc
• Responsibility for raising purchase orders and invoices for local events and associated income and expenditure

About You

The ideal candidate will have/ be:

• Excellent communication skills, both in written and spoken English
• Demonstrable administrative experience
• Organising and reviewing successful events within budget
• Excellent customer service, organisational, multi-tasking, and administrative skills
• Ability to work from home with minimal supervision
• Strong IT skills including Microsoft Office software (Word, Excel, PowerPoint, and Outlook) experience working with social media, with the ability to learn new in-house systems quickly.
• Willing to travel and work flexible hours to meet the organisation’s needs.

Why Work For Us?

We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here’s what you can expect:

• A Competitive Salary
• Generous Benefits Package:
  • 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
  • Private pension scheme with employer contributions and free pension advice.
  • Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).
  • Enhanced family-friendly policies and life assurance.
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.
• Development Opportunities: Learning and development tailored to your career growth.
• Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
• Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing.

We are proud to say that we hold a Gold Investors in People Award - which we really hope will show you our commitment to you as an employer. Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.