Member Relations Director

British Medical Association; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A prominent medical association in Westminster seeks a Director of Member Relations to lead efforts in supporting doctors and medical students. The role includes strategic leadership, collaboration across departments, and management of support services for members. Ideal candidates will have extensive experience in trade unions and strong stakeholder management skills. The position offers a competitive benefits package along with opportunities for professional development.

Benefits

30 days holiday plus bank holidays

Double matching pension contributions

Onsite gym and subsidised café

Access to a 24/7 Employee Assistance Programme

Learning and Development opportunities

Qualifications

• Extensive experience in a trade union or membership organisation.
• Good understanding of the professional challenges facing medical students and doctors in the UK.
• Demonstrable success in change management and motivating large teams.

Responsibilities

• Lead the Directorate in supporting doctors and medical students.
• Ensure collaboration between staff and members.
• Support the implementation of the BMA's five-year strategy.

Skills

Senior level strategic leadership experience

Empathy with the medical profession

Understanding of trade union campaigning

Stakeholder management skills

Experience in managing large teams

Job description

Overview

We ensure that doctors and medical students have the resources and support to fight for improvements in the workplace and in medical practice for the benefit of ourselves, our patients and a healthier society. We are seeking a Director of Member Relations to lead approximately 200 colleagues in supporting the organisation, training, representation, recruitment and retention of medical students and doctors across England. This role also has oversight of our legal support for member employment cases as well as our membership records, pensions, employer advisory service and support teams. This is an exciting time to take on this role. In recent years we have supported nationally elected representatives and local members to help the BMA to grow to our highest membership levels, beat ballot turnout records and fight for fair pay and conditions. The successful candidate will ensure a collaborative approach between the Member Relations Directorate staff and BMA representatives, members, other directorates and across the four UK nations. They will also play a key role as a member of the BMA senior leadership team, delivering the BMA\'s newly approved five-year strategy - organising to win, campaigning to influence, enabling success. The appointee will be required to support the implementation this strategy and the accompanying organisational design work to deliver it. This is a great opportunity to lead the Directorate; working in co-production with BMA representatives and members to continuously improve the support we provide to doctors and medical students, on an individual and collective basis, at local, regional and national level.

Responsibilities

• Extensive, senior level, strategic and operational leadership experience of working in a trade union or a campaigns\' focussed professional association/membership organisation
• Empathy with and understanding of the medical profession, their working/training environments and the professional challenges facing medical students and doctors in the UK.
• Good awareness and understanding of trade union campaigning and organising, including best practice in engagement, empowerment, training and retention of volunteers or \'lay\' members and representatives.
• Good awareness and understanding of the broader health policy landscape and relevant political and technological developments within area of expertise.
• Experience of delivering expert support and advice services, welcoming feedback to continuously improve the support available and the quality of the advice offered.
• Strong stakeholder management skills with the ability to build effective relationships with key internal and external stakeholders; including the ability to collaborate with members to support delivery of strategic priorities.
• Strong alignment with the BMA\'s values and behaviours, with the ability to effectively and constructively contribute as a member of the Senior Leadership Team.
• Demonstrable success in managing, developing, engaging and motivating large teams to deliver tangible results against a strategy, with experience of change management.

Benefits

• 30 days holiday entitlement plus bank holidays and a BMA company day
• Double matching pension contributions up to 12% of salary
• Additional leave entitlement for volunteering or moving house (after completion of probationary period)
• Onsite gym and subsidised café at BMA House
• Access to a 24/7 Employee Assistance Programme (EAP) with free confidential counselling, a helpline and specialist support available
• BMA Law - discounted rates for employees requiring legal services such as will writing/conveyancing
• Multiple flexible benefits and discounts through our employee benefits platform
• Lots of Learning and Development/training opportunities via our internal learning hub
• Season ticket loan (up to £10,000) after completion of probationary period