Member Experience Specialist

Planet Fitness Franchising; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness franchise in the United Kingdom is seeking a Member Services Representative dedicated to creating a positive member experience. This role involves providing exceptional customer service to members and guests, managing front desk activities, and addressing member inquiries efficiently. The ideal candidate should have a customer service background and a passion for fitness. Candidates must be at least 18 years of age and have a positive attitude. Competitive benefits and a free membership after 90 days of employment are offered.

Benefits

Free Black Card membership after 90 days

Medical options

Dental benefits

Vision benefits

Paid vacation time

401k with company contribution

Access to Pet Insurance

Qualifications

• Customer service background preferred.
• Upbeat and positive attitude!
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins.
• Respond to member questions and concerns in a timely manner.
• Assist in maintaining the cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Passion for fitness

Positive attitude

Strong listening skills

Job description

A leading fitness franchise in the United Kingdom is seeking a Member Services Representative dedicated to creating a positive member experience. This role involves providing exceptional customer service to members and guests, managing front desk activities, and addressing member inquiries efficiently. The ideal candidate should have a customer service background and a passion for fitness. Candidates must be at least 18 years of age and have a positive attitude. Competitive benefits and a free membership after 90 days of employment are offered.