Member Experience Concierge

Everlast Gyms; St Helens; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading fitness center in St Helens is seeking a Host to enhance member experiences and drive membership sales. The role involves welcoming guests, managing sales targets, and ensuring a clean environment. You will act as a key holder, support the team, and interact positively with members. Candidates should be outgoing, flexible, and passionate about fitness, with strong customer service and administration skills. Join us for career growth opportunities and great benefits.

Benefits

Free gym membership

20% discount across Frasers Group brands

Monthly Frasers Champion awards

Opportunity for personal training sessions

Career training and development

Qualifications

• Outgoing and positive attitude towards customer experiences.
• Confident in handling day-to-day club administrative systems.
• Sales-focused with a drive to achieve targets.
• Flexible availability for varied shifts and duties.
• Passionate about fitness and club services.

Responsibilities

• Welcome members and maintain professional interactions.
• Support membership sales and improve retention rates.
• Promote products and services to drive additional sales.
• Ensure cleanliness and hygiene standards throughout the club.
• Act as key holder, responsible for opening and closing duties.
• Manage administrative tasks using the membership software system.
• Engage with fitness challenges and promote them among members.
• Assist Fitness Manager with gym floor initiatives.

Skills

Customer service

Sales

Administration

Flexibility

Fitness knowledge

Job description

A leading fitness center in St Helens is seeking a Host to enhance member experiences and drive membership sales. The role involves welcoming guests, managing sales targets, and ensuring a clean environment. You will act as a key holder, support the team, and interact positively with members. Candidates should be outgoing, flexible, and passionate about fitness, with strong customer service and administration skills. Join us for career growth opportunities and great benefits.