Medicines Homecare Co-ordinator

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional health service provider in Pontyclun is looking for a Medicines Homecare Coordinator. This role requires strong administrative expertise and leadership skills to manage a team and coordinate the delivery of homecare services within the Pharmacy department. Responsibilities include supervising staff, liaising with stakeholders, managing patient queries, and maintaining compliance with data protection standards. Ideal candidates will have advanced IT proficiency and excellent communication skills, along with desirable knowledge of NHS systems.

Benefits

Respectful work environment

Collaborative team culture

Qualifications

• Specialist knowledge of medicines homecare processes.
• Welsh speaking & listening skills at Level 3 (CEFR B2) are desirable.
• Ability to interpret and present information clearly.

Responsibilities

• Coordinate homecare services within the Pharmacy department.
• Supervise and manage administrative team.
• Liaise with stakeholders and manage complaints and queries.

Skills

Advanced IT proficiency

Strong organisational skills

Leadership skills

Excellent communication skills

Data analysis

Problem-solving skills

Tools

Microsoft Excel

NHS systems (Myrddin, DATIX)

Job description

Overview

The Medicines Homecare Coordinator plays a vital role in ensuring the smooth delivery of homecare services within the Pharmacy department. This position combines strong administrative expertise with leadership skills to manage a team, coordinate complex processes, and maintain effective communication with internal and external stakeholders. The role demands attention to detail, confidentiality, and the ability to resolve issues promptly, all while supporting patient care and service efficiency.

Responsibilities

• Administration: Manage mail, calls, meetings, diaries, and correspondence.
• Team Management: Supervise higher clerical officers, allocate work, handle grievances, appraisals, training, and recruitment.
• Service Coordination: Liaise with internal/external stakeholders and third‑party providers to ensure smooth patient services.
• Problem Solving: Investigate issues (e.g., delays in payments, patient complaints) and propose solutions.
• Data Management: Maintain databases, produce reports, manage prescription requests, and analyse data.
• Financial Tasks: Manage and analyse financial spreadsheets.
• Policy & Process: Implement and propose changes to policies; ensure compliance with confidentiality and governance standards.
• Communication: Handle sensitive patient information, including cancer and sexual health cases; manage complaints and queries.
• Provide comprehensive administrative support to senior Pharmacy managers, including managing diaries, organising meetings and handling correspondence.
• Maintain accurate records and filing systems (both electronic and paper‑based) and ensure timely processing of mail, messages, and documentation.
• Act as day‑to‑day manager for the homecare administrative team, allocating work, monitoring performance, and conducting appraisals.
• Handle first‑line HR issues such as grievances and disciplinary matters, and oversee staff recruitment, induction and mandatory training compliance.
• Plan and adjust workloads to meet deadlines and service targets, ensuring continuity during staff absence.
• Liaise with internal stakeholders (clinical directors, consultants, pharmacy managers) and external providers to ensure smooth delivery of medicines homecare services.
• Build and maintain strong relationships with third‑party providers, identifying and implementing process improvements to enhance service efficiency.
• Investigate and resolve operational issues such as delays in payments or patient complaints, escalating where necessary.
• Manage patient/service queries sensitively, including those involving delays to treatment or missed deliveries, and report incidents via Datix.
• Manage prescription requests and maintain accurate patient data using NHS systems (e.g., Myrddin, DATIX).
• Produce reports, pivot tables and spreadsheets to monitor patient numbers, service performance and financial trends.
• Analyse data to identify errors, trends, and areas for improvement.
• Implement policies and procedures within the homecare service and propose changes where necessary.
• Ensure compliance with confidentiality, data protection and information governance standards, particularly when handling sensitive patient information.
• Communicate effectively with staff, patients, carers and external stakeholders using a range of media.
• Provide reassurance and support to patients and relatives, demonstrating empathy and tact in challenging situations.
• Organise service reviews, multidisciplinary team meetings, conferences and training sessions.

Qualifications

• Specialist knowledge of medicines homecare processes and NHS systems.
• Advanced IT proficiency (Word, Excel, PowerPoint, Publisher) and ability to manage complex databases.
• Strong organisational, leadership and problem‑solving skills, with the ability to work independently and under pressure.
• Excellent communication and negotiation skills, with a commitment to confidentiality and patient care.
• Experience in data analysis and the ability to interpret and present information clearly.
• Proficiency in Microsoft Excel, data management and reporting.
• Experience working with NHS systems such as Myrddin and DATIX.
• Welsh speaking & listening skills at Level 3 (CEFR B2) or above regarded as desirable.

Benefits

• We listen, learn and improve.
• We treat everyone with respect.
• We work together as one team.

Visa Sponsorship

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance.