Medical Support Secretary | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 22,000 - 30,000; Full time

Job summary

A local healthcare provider in Walsall is seeking a motivated individual to provide comprehensive administrative support to the Cardiology Department. The role requires good communication skills, the ability to work independently within a busy team, and proficiency in using electronic data systems. Responsibilities include secretarial support, managing patient appointments, and liaising with various team members to ensure smooth operations. The closing date for applications is December 18, 2025.

Qualifications

• Must be able to work using initiative.
• Good communication skills are essential.
• Working knowledge of Trust internal systems would be advantageous.

Responsibilities

• Provide secretarial support to the clinical team.
• Assist with medical audio and word-processing services.
• Use electronic systems to manage patient appointments.
• Maintain and compile data from IT packages.
• Manage departmental meeting arrangements.
• Handle a variety of internal and external calls.

Skills

Good communication skills

Initiative

Advanced keyboard skills

Tools

Dragon

CareFlow

Fusion

Job description

Overview

To provide an efficient, effective and secretarial support service as directed by Medical Secretary Team Leader to support the smooth running of the clinical team.

We are looking for a highly motivated individual to provide comprehensive administrative and clerical support to the Cardiology Department as directed by the Team Leader and/or Care Group Support Manager. The successful candidate must be able to work using their own initiative, and also as part of a busy team. Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff. A working knowledge of the Trust internal systems would be advantageous for this post.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Responsibilities

• Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
• Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required.
• To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.
• Maintain, collate and compile data/information from appropriate IT packages i.e. Dragon, CareFlow, Fusion etc. in a prompt and efficient manner.
• Provide secretarial support relating to office procedures including photocopying, filing, faxing, ordering and tracking medical records, dealing with incoming and outgoing post as required.
• Arranging meetings for departmental team members as directed by Medical Secretaries.
• Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate.
• Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
• Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required.
• Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate.

This advert closes on Thursday 18 Dec 2025