Medical Secretary/Patient Pathway Administrator

East Kent Hospitals University NHS Foundation Trust; England; On-site; GBP 24,000 - 27,000; Part time

Job summary

A prominent hospital trust is seeking a Patient Pathway Administrator to coordinate patient treatment pathways and provide administrative support within the Acute Child Health Team. The ideal candidate will have excellent communication skills, 2+ years of administrative experience, and preferably a medical secretary qualification. This part-time role requires adaptability and proficiency with IT systems. Salary range is £24,937 to £26,598 per annum.

Qualifications

• 2 years' experience in an administrative role.
• Work under pressure and to tight deadlines.
• Excellent communication skills including minute taking.

Responsibilities

• Proactively co-ordinate patients through their treatment pathway.
• Provide comprehensive administrative & clerical support.
• Monitor new patient referrals.

Skills

Excellent communication skills

Computer literate

Time management

Strong interpersonal skills

Education

GCSE A-C

Medical secretary qualification

Tools

Microsoft Office packages

NHS systems (All Scripts)

Job description

Overview

Job Summary

An exciting opportunity has arisen at the Kent and Canterbury Hospital for a Patient Pathway Administrator/ Medical Secretary post within the Acute Child Health Team at East Kent Hospitals. This post is for 30 hours a week over 4 days.

We are looking for an enthusiastic person with excellent administration skills. The candidate should be able to adapt to a changing environment and show confidence, knowledge and experience in the use of hospital based IT systems. Previous NHS experience desirable.

Responsibilities

• Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.
• Provide comprehensive administrative & clerical support to consultants and their teams.
• Monitor new patient referrals to Consultant workflow and escalate where necessary.
• Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.
• Act as key point of contact on behalf of the department and the Trust and deal effectively and courteously with all enquiries from consultant and clinical teams, Operational Managers, GPs, patients, other departments within the Trust and all other departments, as well as external providers.
• Organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.

About Us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It\'s about empowering frontline staff to lead improvements day-to-day. We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note: This vacancy is open to internal applicants employed by East Kent Hospitals University NHS Foundation Trust (EKHUFT) and to candidates at risk of redundancy within the Kent and Medway Integrated Care System (ICS), which includes NHS Kent and Medway ICB, Dartford and Gravesham NHS Trust, East Kent Hospitals University NHS Foundation Trust, Kent and Medway NHS and Social Care Partnership Trust, Kent Community Health NHS Foundation Trust, Maidstone and Tunbridge Wells NHS Trust, and Medway NHS Foundation Trust. Only applicants from these organisations will be considered for shortlisting at this stage.

Details

Date posted: 22 September 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Permanent

Working pattern: Part-time, Flexible working

Reference number: 344-4333WCY-A

Job locations: Kent & Canterbury Hospital, Canterbury, CT1 3NG

Job Description and Person Specification

Job responsibilities: Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please don\'t hesitate to contact the line manager using the contact details below.

Qualifications

Essential

• GCSE A-C

Desirable

• Medical secretary qualification
• Previous NHS/ administration experience

Skills

Essential

• 2 years\' experience in an administrative role
• Work under pressure and to tight deadlines
• Excellent communication skills. Listening skills and minute taking.
• Computer literate Knowledge of Microsoft Office packages e.g. Word, Excel, etc

Desirable

• Knowledge of NHS systems, including All Scripts

Experience

Essential

• Working in a busy environment

Personal & Professional Attributes

Essential

• Work under pressure and to tight deadlines.
• Strong interpersonal skills
• Good time management

Desirable

• Previous experience of NHS.
• Experience of working with patient tracking lists

Other Requirements

• To be aware of and adhere to the Trust\'s Values.
• Strong sense of commitment to openness, honesty and integrity in undertaking the role.
• High level of work organisation, self-motivation, drives for performance and improvement.
• Reliable and flexible in approach and attitude.

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer details

East Kent Hospitals University NHS Foundation Trust, Kent & Canterbury Hospital, Canterbury, CT1 3NG