Medical Secretary/Patient Pathway Administrator

East Kent Hospitals NHS Trust; Canterbury; On-site; GBP 22,000 - 26,000; Part time

Job summary

A leading UK healthcare provider is seeking a Patient Pathway Administrator for the Acute Child Health Team. This role involves coordinating patients through their treatment pathways and providing essential administrative support. Candidates should ideally have prior experience in a similar role. The position is for 30 hours per week across 4 days, aimed at enhancing patient care and organizational efficiency.

Responsibilities

• Proactively co-ordinate patients through their treatment pathway.
• Provide comprehensive administrative & clerical support to consultants.
• Monitor new patient referrals and escalate concerns.
• Support operational managers in achieving utilisation targets.
• Act as key point of contact for the department.
• Organise own work schedule and adapt as required.

Job description

Overview

A Vacancy at East Kent Hospitals University NHS Foundation Trust. An exciting opportunity has arisen at the Kent and Canterbury Hospital for a Patient Pathway Administrator/ Medical Secretary post within the Acute Child Health Team at East Kent Hospitals. This post is for 30 hours a week over 4 days.

Responsibilities

• Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.
• Provide comprehensive administrative & clerical support to consultants and their teams.
• Monitor new patient referrals to Consultant workflow and escalate where necessary.
• Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.
• Act as key point of contact on behalf of the department and the Trust and deal effectively and courteously with all enquiries from consultant and clinical teams, Operational Managers, GPs, patients, other departments within the Trust and all other departments, as well as external providers.
• Organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.

About EKHUFT and the Team

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It\'s about empowering frontline staff to lead improvements day-to-day. We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Requirements

Please note: This vacancy is open to internal applicants employed by East Kent Hospitals University NHS Foundation Trust (EKHUFT) and to candidates at risk of redundancy within the Kent and Medway Integrated Care System (ICS), which includes NHS Kent and Medway ICB, Dartford and Gravesham NHS Trust, East Kent Hospitals University NHS Foundation Trust, Kent and Medway NHS and Social Care Partnership Trust, Kent Community Health NHS Foundation Trust, Maidstone and Tunbridge Wells NHS Trust, and Medway NHS Foundation Trust. Only applicants from these organisations will be considered for shortlisting at this stage.

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

This advert closes on Monday 6 Oct 2025