Medical Secretary (Liaison/Basildon MHU)

Essex Partnership University NHS Foundation Trust; Basildon; On-site; GBP 27,000 - 31,000; Full time

Job summary

A regional healthcare institution in Basildon is looking for a Medical Secretary to support a Consultant Psychiatrist and their team. This role involves providing administrative and secretarial services, managing patient appointments, and ensuring effective communication within the team. The successful candidate will possess excellent secretarial skills along with experience in the NHS, especially within mental health environments. A competitive salary and benefits are offered, including 27 days of holiday and a pension plan.

Benefits

27 days holiday plus bank holidays

Excellent pension of up to 14.5%

NHS discounts and staff benefits

Flexible working available from day one

£8K relocation package for new hires

Qualifications

• Previous experience in a similar secretarial role is beneficial.
• Experience of working in NHS and mental health settings.
• Typing speed of 60+ WPM.

Responsibilities

• Provide comprehensive administrative and secretarial support to the Consultant.
• Create documents using audio and typing skills.
• Coordinate appointments and manage the Consultant's diary.

Skills

Excellent secretarial skills

Flexibility

Audio typing

Communication skills

Ability to work unsupervised

Education

GCSE Mathematics

NVQ Level 3 (Business Admin)

AMSPAR Full Medical Secretary Qualification

Medical Terminology Certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Essex Partnership University NHS Foundation Trust

Medical Secretary (Liaison/Basildon MHU)

The closing date is 15 December 2025

A vacancy has arisen for a Medical Secretary to support the Consultant Psychiatrist and their medical team for the Mental Health Liaison Services based at Basildon Hospital.

This is a fixed term contract with an end date of 31/05/2026.

Hours of work are Monday to Friday 0900-1700, however some flexibility to start times will be considered.

We are looking for an enthusiastic and motivated person who is flexible and has excellent secretarial and communication skills. You must have the ability to work unsupervised and under pressure and be able to deal sympathetically with patients and relatives of people with mental health problems.

The Medical Secretaries are an important part of a team and provide a vital link for staff, patients, relatives and outside agencies as required.

Main duties of the job

Your main responsibilities will be to provide comprehensive administrative and secretarial support to the Consultant/s and their team.

This role is office based due to the nature of the service in order to provide on hand support to the consultant and team members. Good organisation and adaptability to learning new systems is essential.

Audio typing skills and previous secretarial experience in a similar role would be highly beneficial.

Previous medical secretarial experience in a mental health or other NHS setting with clinical systems knowledge is desirable.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest‑free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Job responsibilities

• To become an effective member of the Medical Secretariat, developing productive working relationships with other members of the team, developing and demonstrating a sound understanding of the aims and business activities of the Trust. To ensure that all dealings are conducted in a manner that reflects the professional reputation of the Secretariat.
• To work flexibly to provide efficient, high quality secretarial, administrative and support services to the Consultant and their medical colleagues as required and to maintain office cover.
• To produce documents such as clinic letters and discharge summaries. Clinicians reports, general correspondence, minutes, presentations etc. using audio, shorthand or copy typing skills as required.
• Ensure that discharge summaries and other time-sensitive information are typed within the designated time limits.
• To manage and prioritise own workload appropriately, frequently under pressure, without supervision.
• To react quickly to urgent situations in order to coordinate an excellent service to patients/their carers, health professionals and other professional bodies.
• Excellent communication skills are vital: good relationships need to be established and maintained with other medical/professional staff (other external doctors) involved in patient care in order to ensure that these personnel engage in taking action where there is an urgent situation requiring their input.
• To pass on information received from patients/carers regarding their health condition, medication, problems they are experiencing, etc. to the Consultant and to ensure that this is done in an accurate and timely manner.
• To relay advice of a clinical nature to patients, carers, GPs and members of the clinical team, acting on the instructions of the Consultant, ensuring that this is done accurately and comprehensively.
• If requested, to maintain the upkeep of the Consultant's diary, to arrange meetings on their behalf, including the handling of associated administration such as room bookings, the preparation and circulation of agendas and related papers as required and act as a point of contact for coordinating and ensuring that necessary details are made available to the Consultants and others as required.
• To participate, as required, in the arrangements for training programmes / conferences, ensuring that the relevant documentation is processed and that all necessary practical arrangements are in place for events to run smoothly.
• To provide effective support to the Consultant in the various specialist he/she is involved (e.g. academic, research, arranging conferences, service development, clinical director, SI investigations, dealing with complaints, etc.), in order to provide a smooth and professional service in line with Trust policies.
• To arrange investigation appointments for patients at the request of the Consultant (e.g. bloods, EEGs, ECGs, X-rays, MRI Scans etc.) and, where appropriate, ensure all results are brought to the attention of the Consultant so that appropriate action can be taken.
• Work as part of the clinical support team to ensure delivery of a comprehensive and effective administration service to clinical personnel across the directorate
• Provide advice and demonstrate own activities or workplace routines to new or less experienced employees within the team.
• To maintain confidentiality within the role with clinical changes to pathways across the EPUT.
• To have a good working knowledge of the electronic patient records system used in the team. To participate in the process of updating these records with relevant information such as clinical information, personal data, email, telephone and paper based communications etc. in a timely fashion.
• To provide secretarial cover to other Consultant teams as necessary for colleagues on sick/annual leave and to work flexibly as a team member to ensure smooth and efficient flow of work through the service.
• To process applications for annual leave/study leave, of the doctors within the team ensuring that all relevant team members are aware of forthcoming absences and are advised of the cover arrangements in place.
• To ensure that post/email/telephone enquiries are promptly sorted, recorded and actioned as appropriate, filtering them in an efficient manner in order to organise and assist with the workflow of the Team. To exercise initiative where appropriate in responding to incoming mail by drafting responses.
• To cooperate with others towards maintaining efficient filing, records and bringforward systems, properly indexed and cross‑referenced, to ensure that location of all documents and files are properly recorded and that they are readily accessible.
• To be able to access and use the NHS and the Trust information systems, e.g. to retrieve patient care related information.
• To take responsibility for the care and maintenance of the office equipment supplied to secretaries and the Consultants. To notify the IT Department of any problems with the computers and the other relevant repair services for equipment used.
• To assist with the collection and collation of data and information, including statistical information relevant to the consultants scope of work to assist them to carry out their work efficiently.
• To provide day to day support and assistance to new and temporary members of staff within the team as part of induction and good team working.
• To assist in the induction of trainee doctors new to the Consultants team on a regular rotational basis. Provide them with a package of template letters, including the admission and discharge summaries to help them formulate their correspondence. Provide them with a timetable of activities, clinics, ward rounds etc.
• To maintain a system to ensure that the doctors, during the induction, are provided with the available personal safety alarms, Dictaphone, bleeps, and keys. An up‑to‑date log of these to be maintained to facilitate the retrieval and re‑allocation as the doctors in the team changeover.
• To adhere to the principles and processes defined within the equal opportunities provision.
• To report any health & safety issues or fire hazards to the Manager and take immediate action to minimise any risk or hazard.
• To fully comply with the GDPR and related policies.
• To recognise the sensitivity of business undertaken and to ensure strict confidentiality.

Person Specification

Education / Qualification

• GCSE Mathematics
• NVQ Level 3 (Business Admin) or Previous Experience in Secretarial/PA role
• AMSPAR Full Medical Secretary Qualification
• Medical Terminology Certificate

Knowledge

• Advanced IT Skills in Microsoft (Word, Excel, Outlook)
• Knowledge of a full range of secretarial and administration procedures
• Knowledge of Trust IT and/or Electronic Patient Records

Additional Qualities

• Ability to travel independently across sites

Skills / Experience

• Experience of working within a Team environment
• Previous secretarial / PA experience
• Typing speeds of 60+ WPM
• Previous experience of working in the NHS
• Experience of working in mental health settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Essex Partnership University NHS Foundation Trust

£27,485 to £30,162 a yearper annum plus HCA