Medical Secretary / Administrator

NHS; Accrington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Accrington is seeking a dedicated full-time Medical Secretary to join their supportive team. Responsibilities include providing administrative support, managing information and liaising with external agencies. Ideal candidates will have experience in a healthcare setting and strong communication skills. The role is a great opportunity to contribute to a patient-centered environment.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting as a medical secretary.

Responsibilities

• Undertake a wide range of secretarial and administrative duties.
• Liaise with multidisciplinary team members.
• Maintain an accurate referrals database.
• Answer incoming phone calls and manage enquiries.

Skills

Excellent communication skills (written and oral)

Strong IT skills, including audio typing

Clear, polite telephone manner

Effective time management

Good interpersonal skills

Problem solving and analytical skills

Education

Educated to GCSE level or equivalent

GCSE Mathematics and English (C or above)

NVQ Level 2 in Health and Social Care

Job description

Due to the retirement of one of our long-serving staff members, OswaldMedical Centre is looking to welcome a dedicated full time Medical Secretary (upto 37.5 hours per week) to our supportive and dynamic team. We are aforward-thinking, award-winning practice serving over 16,250 patients acrossthree sites in Accrington, Oswaldtwistle, and Blackburn.

Main duties of the job

To be responsible for undertaking a wide range of secretarial andadministrative duties and the provision of administrative support to themultidisciplinary team.

Duties can include, but are not limited to, theprocessing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers in accordance with current policies,including the use of the electronic referral service (ERS).

About us

At Oswald Medical Centre, we pride ourselves on deliveringcompassionate, patient-centred care. Alongside core NHS services, we offer arange of enhanced services, including minor surgery.

Job responsibilities

Job Summary:

To be responsible for undertaking a wide range of secretarial andadministrative duties and the provision of administrative support to themultidisciplinary team.

Duties can include, but are not limited to, theprocessing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers in accordance with current policies,including the use of the electronic referral service (ERS).

The following are the core responsibilities ofthe Medical Secretary. There may be, on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload and staffinglevels:

a. Typing letters, reports and associateddocumentation as required

b. Liaising with external agencies such ashospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effectivemanner

d. Maintaining an accurate referralsdatabase

e. Actioning all incoming email

f. Processing calling letters as requested

g. Scanning of patient relateddocumentation and attaching scanned documents to patients healthcare records

h. Inputting data into the patientshealthcare records as necessary

i. Processing referrals using theelectronic referral system (ERS)

j. Work with the Administration Team for Processingrequests for information i.e., SAR, insurance/solicitors letters and DVLAforms to ensure these are completed in a timely manner

k. Clinically coding data on EMIS ClinicalSystem

l. Answering incoming phone calls,transferring calls or dealing with the callers request appropriately

m. Managing all administrative queries asnecessary

n. Carrying out system searches asrequested

o. Maintaining a clean, tidy, effectiveworking area at all times

p. Supporting all clinical staff with generaladministrative tasks as requested

Person Specification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting as a medical secretary

Skills and Personal Qualities

• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexible

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.