Medical Secretary

NHS; Wirral; On-site; GBP 27,000 - 31,000; Part time

Job summary

A leading healthcare provider in Wirral is seeking an experienced Medical Secretary for the Breast department. This position, based at Clatterbridge Hospital, is a 9-month fixed term role with 21 hours per week. The ideal candidate will have an AMSPAR Medical Secretarial Diploma, excellent IT skills, and experience in a medical environment. You will manage office systems and support clinical activities while maintaining professionalism under pressure.

Qualifications

• Previous administrative experience working within the NHS or medical environment.
• Experience of supervising more junior staff.

Responsibilities

• Implement and manage systems for the office/team workload.
• Support clinical & non-clinical activities administratively.
• Follow up on investigation results and manage sensitive patient records.

Skills

Excellent IT skills including use of Microsoft Office

Audio-typing experience

Ability to deal with sensitive issues

Knowledge of NHS guidelines

Education

AMSPAR Medical Secretarial Diploma or equivalent

RSA III word processing or equivalent

Tools

CERNER or relevant patient database

Job description

Overview

An opportunity has arisen for an experienced Medical Secretary in the Breast department. Based at Clatterbridge Hospital, the position is offered on a 9 months fixed term basis working 21 hours per week. The closing date is 12 October 2025.

Main duties of the job

This interesting and varied role requires the ability to work well on your own initiative whilst being committed to teamwork as you will need to work with others to meet our patients' needs. This position requires good communication skills, the ability to meet the demands of working in a busy environment and be able to represent the department with due professionalism.

About us

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral\'s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

You will be responsible for implementing and managing systems for the office/team workload, ensuring work is completed within strict timescales. Administratively supporting clinical & non-clinical activities.

You will need to exercise your judgement and initiative based on experience and knowledge of arising problems and take appropriate action to resolve situations, including follow up of investigation results, ensuring that all results are presented to medical staff and subsequently actioned/filed into patients medical records.

You will have the ability to work under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner.

Person Specification

Qualifications, Specific Experience & Training

• AMSPAR Medical Secretarial Diploma or equivalent experience
• RSA III word processing or equivalent
• Experience of Audio-typing
• Experience of using own initiative and prioritising workload, using organisational skills
• Previous administrative experience working with in the NHS or medical environment
• Experience of supervising more junior staff

Knowledge and Skills

• Excellent IT skills including use of Microsoft Office
• Awareness of Trust guidelines regarding complaints, confidentiality etc
• Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer
• Experience of using CERNER or relevant patient database

Personal Attributes

• Ability to deal with sensitive issues with tact and diplomacy
• Polite, conscientious, courteous and of smart appearance
• Able to recognise and escalate issues out of scope of role
• Ability to exercise independent judgement when problems arise
• Ability to remain calm when working under pressure
• Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments
• Ability to work independently or as part of a team - self-motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wirral University Teaching Hospitals NHS Foundation Trust

£27,485 to £30,162 a year per annum pro rata