Medical Secretary

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading NHS Trust is looking for a medical secretary to support a specialty team, managing communications and administrative duties such as typing letters and scheduling appointments. This role requires excellent communication skills and offers opportunities for career development in a diverse and inclusive environment.

Benefits

Wide range of development packages

Career development opportunities

Qualifications

• Graduate visa or right to work in the UK.
• Experience in administrative duties, ideally in a healthcare setting is preferred.

Responsibilities

• Manage communication of appointment and admission-related information.
• Handle telephone and other communications with patients and carers.
• Schedule, cancel, or modify clinical commitments.

Skills

Sensitivity

Confidentiality

Communication

Teamwork

Education

Graduate visa eligibility

Tools

Microsoft Office

Careflow

IPortal

Job description

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months remaining until your visa expires at the start of your employment for training and operational reasons.

The post holder will be based at a UHNM site and will have a Consultant allocated to them.

The post holders are required to support the Team Leader Medical Secretary in delivering a comprehensive administrative service to a specialty team. Responsibilities include managing communication of appointment and admission-related information to patients and carers, and typing correspondence as appropriate.

This role is a medical secretary position, involving office duties such as typing letters, managing clinic alterations, answering calls, and using software packages like Microsoft Office, Careflow, and IPortal. This list is not exhaustive.

Main Duties of the Job:

1. Handling telephone and other communications with sensitivity and confidentiality.
2. Ensuring systems are in place to deliver high standards of communication and maintain good working relationships.
3. Managing waiting lists effectively, complying with the Patient Access Policy to meet waiting time standards, considering clinical priority.
4. Being the first point of contact for queries related to the consultant(s), prioritising workload to ensure timely responses.
5. Liaising with the medical team and appointments department to schedule, cancel, or modify clinical commitments.
6. Taking minutes at department or team meetings, if required.
7. Providing information, advice, and guidance to patients, relatives, and carers regarding appointments and admissions.
8. Demonstrating new duties to new starters.
9. Maintaining good working relationships and working effectively as part of a team.
10. Processing, transmitting, and storing patient data using a computerised system, and filing paper data within case records in a retrievable format.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. With two sites—Royal Stoke in Stoke-on-Trent and County Hospital in Stafford—we serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All employees contribute valuably regardless of role. We offer a wide range of development packages to help staff reach their potential. UHNM fosters a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer where all staff feel valued and respected.

Investing in our staff has a direct impact on the quality of care we deliver. Our employees are as important as our patients and the community we serve.

For further details or informal visits, please contact:

• Name: Helen Robertson
• Job Title: Operational Services Manager
• Email: [e-mail]
• Telephone: [phone]