Medical Secretary

Private Secretary Group; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare support company in Bristol is seeking Medical Secretaries at various levels. Responsibilities include managing consultant diaries, proofreading clinic letters, and handling patient inquiries. The ideal candidate has at least one year of experience and strong IT skills. Opportunities for progression and ongoing professional development are available.

Benefits

Competitive salary

Ongoing professional development

Contributory pension scheme

25 days annual leave plus bank holidays

Qualifications

• At least 1 year's experience as a Medical Secretary.
• Strong proofreading, communication, and organisational skills.
• Excellent IT skills and ability to adapt to new systems.

Responsibilities

• Proofread and finalise clinic and theatre letters.
• Manage consultant diaries and book patient appointments.
• Handle patient enquiries professionally.

Skills

Proofreading

Communication

Organizational skills

IT skills

Multitasking

Education

AMSPAR or BSMSA qualification

Job description

We are recruiting for Medical Secretaries at both standard and senior levels to provide high-quality secretarial and administrative support to our consultants. This is an opportunity for candidates with at least one year’s experience as a Medical Secretary to join a growing team.

We welcome applications from those ready to step into a senior role, as well as those building their career with scope to grow.

Key Responsibilities

• Proofread and finalise clinic and theatre letters produced via AI transcription, ensuring accuracy and confidentiality.
• Manage consultant diaries, booking patient appointments, and liaising with hospitals.
• Handle patient enquiries professionally, both over the phone and via email.
• Process referrals and test requests promptly.
• Maintain accurate and up-to-date patient records.
• Liaise with consultants, patients, hospitals, and insurers as required.
• Support colleagues by covering phones, inboxes, and desks when needed.

Banding Explained

Medical Secretary (Entry/Standard):

• Minimum 1 year’s experience as a Medical Secretary.
• Confident proofreading AI-transcribed clinic letters and managing consultant diaries.
• Developing knowledge of private practice processes.
• Works under supervision, with support available for more complex cases.

Senior Medical Secretary:

• Minimum 3 years’ experience as a Medical Secretary (private practice or NHS).
• Proven ability to independently manage all aspects of consultant practice.
• Oversees more complex processes such as billing queries, theatre bookings, and consultant correspondence without supervision.
• Acts as a mentor for junior secretarial staff.
• Demonstrates initiative in improving systems and supporting practice management.

Essential Requirements

• At least 1 year’s experience as a Medical Secretary.
• Strong proofreading, communication, and organisational skills.
• Excellent IT skills and the ability to adapt to new systems quickly.
• High level of professionalism and confidentiality.
• Ability to prioritise and multitask in a fast-paced environment.

Desirable

• AMSPAR or BSMSA qualification.
• Experience in private healthcare.
• Knowledge of medical terminology and healthcare systems.

• Competitive salary dependent on experience and banding
• 6-month probationary period with structured feedback and support
• Opportunities for progression to Senior Medical Secretary level
• Ongoing professional development, including support towards AMSPAR/BSMSA or other relevant qualifications
• Modern office environment with supportive team culture
• Regular one-to-one meetings and clear career development pathway
• Company social events, including annual Christmas party and wellbeing activities
• Contributory pension scheme
• 25 days annual leave plus bank holidays (pro rata for part-time staff)