Medical Receptionist and Practice Administrator

Alderley Edge Medical Centre; Prestbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare facility in Prestbury seeks a Medical Receptionist and Practice Administrator to provide reception and administrative support to the clinical team. The role requires excellent communication skills, attention to detail, and experience in dealing with the public. Responsibilities include managing patient requests, coordinating insurance tasks, and supporting clinical staff. The successful candidate will join a supportive team and have the opportunity for professional development in a busy practice environment.

Benefits

NHS Pension Scheme

20 days annual leave (pro-rata)

Uniform vouchers after one year

Qualifications

• Experience of working in General Practice is preferred.
• Previous experience with EMIS software is advantageous.
• Good attention to detail and organizational skills are essential.

Responsibilities

• Coordinate and track insurance activities.
• Answer incoming phone calls and manage patient requests.
• Support practice surveys and collate results.
• Input data into patients' healthcare records.

Skills

Excellent communication skills

Attention to detail

Team player

Experience in dealing with the public

Education

Experience of working in General Practice

Previous experience with EMIS

Job description

Medical Receptionist and Practice Administrator

Alderley Edge Medical Practice are looking for two enthusiastic,understanding, flexible, well-organised people to join our busy Doctors surgeryas a Medical Receptionist. We are looking for someone who can work:

Tuesday 3-6.30 and Friday 8-6.30

Wednesday 8-1 and Friday 8-1

across both of our sites.

We have two sites, one in Alderley Edge Village and one in Prestbury Village, serving around 8600 patients. We have afabulous and experienced team of Receptionists, led by our Reception Manager, Rachel.

The practice clinical team consists of 5 GP Partners, 2 Salaried GPs, GP Registrars (depending on rotations), 3 Practice Nurses and 2 HealthcareAssistants who are all supportive and caring.

The right candidate will be able to join the NHS Pension Scheme, and take 20 days annual leave (pro-rata) including bank holidays. After one year of service you will be entitled to the uniform vouchers scheme and we have various other benefits and insentives.

Previous experience of working in a GP Practice is preferable but notessential as training can be provided. Only shortlisted candidates will becontacted.

Main duties of the job

• Coordinating /tracking insurance /form activities including the administration of Subject Access Requests
• Coordinating the practice diary for medical students
• Supporting in the arranging PatientParticipation Group meetings
• Circulation and recording of safety alerts
• Supporting with practice surveys/questionnairesand collation of results
• Provide additional cover to the wider admin andreception teams from time to time as required.
• Answer incoming phone calls, transferring callsor dealing with the callers requests appropriately
• Process patient requests for appointments /repeat prescription requests
• Initiate contact with and respond to requestsfrom patients, team members and external agencies
• Input data into the patients healthcare recordsas necessary
• Data entry of new and temporary registrationsand relevant patient information as required
• Manage all queries as necessary in an efficientmanner
• Support all clinical staff with general tasksas requested
• Scan patient-related documentation and attachscanned documents to patients healthcare records
• Complete opening and closing procedures inaccordance with the duty rota

About us

Alderley Edge Medical Practice is based in Alderley Edge Medical Centre at the Festival Hall. The practice looks after over 8,600 patients. The surgery offers excellent facilities for both patients and staff in a purpose built modern building in the heart of Alderley Edge. Clinical services are provided by teams of doctors, practice nurses and health care assistants. The practice is administered by a team of support staff. We are a forward thinking practice who want to provide the best service to our patients and the best for our staff that are caring, committed and loyal to the practice.

Job responsibilities

Line manager: Reception Manager and Practice Manager

Accountable to: Practice Manager or GP Partner in their absence

Job summary

The role of Medical Receptionist andPracticeAdministrator at Alderley Edge MedicalPractice is to provide comprehensive reception and administrative support totheGP Partners and the Practice Manager.

To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team.

The position will be to support the Practice Manager in all aspects of insurance report and form work, scheduling and rostering of medical students as well as supporting the Finance Manager with elements of research coordination and searches. Additionally we would expect the candidate to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of task list, open and close as required, and managing administrative duties to support the clinical team and patients.

The successful candidate will be well organised, a team player, able to prioritise their work, have good attention to detail and have excellent communication skills.

Person Specification

Experience

• Experience in dealing with the public
• Experience of working in General Practice.
• Previous experience with EMIS
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.