Medical Receptionist/Administrator

The Beeches Medical Practice; Shrewsbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local medical practice is seeking a full-time Medical Receptionist in Shrewsbury. The role involves providing a welcoming and efficient service to patients, managing appointments, and assisting with administrative duties. Ideal candidates will possess excellent communication skills, experience in public service, and the ability to work under pressure. This position offers a competitive hourly rate of £12.30.

Qualifications

• Experience working in a Health Care setting is preferred.
• Ability to follow clinical policy and procedure.
• Punctual and committed to supporting the team.

Responsibilities

• Provide welcoming service to patients by directing them effectively.
• Process personal and phone requests for appointments and home visits.
• Maintain tidiness in the reception area and assist with administrative tasks.

Skills

Excellent communication skills (written and oral)

Competent in the use of Office (Word, Excel)

Effective time management

Good interpersonal skills

Experience of working with the public

Education

Good standard of education

Job description

An exciting vacancy has arisen at The Beeches Medical Practice. We are looking for a full time Medical Receptionist to join our friendly team. The post is for 34 hours per week working over four days, with a Tuesday being a non-working day. The hourly rate for this post would be £12.30 initially.

The role is to provide and maintain a reliable, welcoming and friendly service to the patients by receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. Responsible for dealing with problems and queries from doctors, other staff, attached staff, patients and other agencies, as well as general Reception duties appropriate to the nature of the post and projecting a positive and friendly image to patients and other visitors at all times. There will also be scope to expand into more administrative and secretarial duties with further training after the probation period.

Main duties of the job

The duties responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.

• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Dealing with urgent visits and requests for home visits.
• Process appointment requests for today and future appointments from patients by telephone and in person.
• Taking messages and passing on information.
• Filing and retrieving paperwork, including electronic paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Ensuring all day to day tasks are completed on time.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Registration of new patients, computer data entry and medical records.
• Process patients change of address, computer data and medical records.
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.>
• To have a thorough knowledge of all relevant practice procedures.

About us

The Beeches Medical Practice is a friendly 4 partner practice. The practice is situated on the south side of Shrewsbury providing medical care for approximately 7,300 people.

In addition to the Partners, the practice has an amazing team that is made up of an Advanced Nurse Practitioner, a Physicians Associate and 3 Practice Nurses alongside a Healthcare Assistant and a Phlebotomist. We also work closely within our Primary Care Network, offering appointments with First Contact Practitioners, Healthy Lives Advisors and Clinical Pharmacists.

Our lovely administrative team includes the Practice Manager, Operations Manager, Data Quality and Compliance Manager, Care and Community Co-Ordinator, and a team of 11 Medical Receptionist/Administrators/Dispensers. The practice has strong links with teams of Health Visitors and District Nurses and Community Midwives.

We are a training practice, and all clinicians and staff are very involved in ensuring the trainees gain full experience of all aspects of life in general practice.

Job responsibilities

This person must be capable of performing accurately any function requested of them within the scope of this post, to assist the practice to run efficiently. No formal qualifications are required, but a good standard of education is expected. Flexibility and commitment to cover other reception staff during holidays or sickness is essential.

To provide and maintain a reliable, welcoming and friendly service to the patients by receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. Responsible for dealing with problems and queries from doctors, other staff, attached staff, patients and other agencies, as well as general Reception duties appropriate to the nature of the post and projecting a positive and friendly image to patients and other visitors at all times.

Qualifications

• No specific qualifications are required, but experience with the public and a good standard of education is expected.
• Experience of working with the public.
• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Competent in the use of Office (word excel).
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Ability to follow clinical policy and procedure.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Problem-solver with the ability to process information accurately and effectively, interpreting data as required.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure/in stressful situation.
• Able to communicate effectively and understand the needs of the
• Punctual and committed to supporting the team.
• Flexibility to work outside core office hours.
• Previous Experience in a Health Care setting
• Knowledge of the local area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.